Using a Vendor Compliance Program as a Tool to Improve Behavior


Companies can’t always control their suppliers’ actions or the efficiency of suppliers’ systems. What they can do is implement a set of Vendor Inbound Compliance Standards (VICS) to help improve supplier behavior. The goal is to increase collaboration to improve supplier behavior and drive out supplier related inefficiencies at the distribution center.

What is a VICS program?

A VICS program is a comprehensive set of compliance procedures which establish rules and processes that must be followed by suppliers when making deliveries. These accountability levels should also extend to the company’s own supply chain/logistics department and procurement group, both of which play a role in ensuring that products get quickly from their origin to the distribution center (DC). The goal? Improve supplier behavior so that their inefficiencies are not wasting time and money at the DC and to forge strong relationships with those suppliers.

Simply going to a supplier and demanding delivery improvements isn’t a productive method for advancing a mutually beneficial relationship. With a VICS program, the goal-posts are clearly outlined and can be tangibly measured. Everyone remains aware of the expectations and violations are clearly outlined. With some simple analytics, it becomes easy to pinpoint the areas which need improvement and take action on them. This leads to collaborating to solve issues as opposed to fighting over claims.

Common VICS Violations:

  •      •     No Advanced Shipment Notification (ASN)
  •      •     Re-weighing or re-classification of product
  •      •     Proper paperwork wasn’t presented at unloading
  •      •     Damaged or inappropriately transported product
  •      •     Late delivery or no-show

These common violations can be recuperated, measured and modified with the help of a VICS program. A VICS program shouldn’t be implemented as a solution to “punish” suppliers. Rather, it should be implemented to streamline processes on both sides of the dock door. The program should provide consistency for inbound deliveries from suppliers and internal activities alike.

Vendor Inbound Compliance Standards are just one way to take control of inbound freight operations. To learn more about implementing a VICS program along with other optimization tools to manage the inbound, download Kuebix’s e-book The Art of the Inbound here.

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