Customer Service Kuebix Transportation

Importance of Customer Service in Transportation Operations

Good customer service is a must in any business that wants to not only survive but thrive within its industry. Good customer service means customer satisfaction. Ever been to a restaurant and the server never came to bring you a menu? Or have you waited in line for a bank teller only to have them close their window when it was your turn? These experiences left a bad taste in my mouth and it was all because the business lacked good customer service. Business should make customer service a company priority.

By providing good customer service in the logistics operation, such as the ability to track shipments and alert customers if their orders will be delayed, you will increase customer satisfaction. Tracking deliveries in real-time and communicating any issues which arise, alerts customers to problems and gives them time to make adjustments, such as finding an alternative source. Superior customer satisfaction and service sets your business apart from the competition and ensures customer loyalty.

Good customer service equates to a greater customer experience while they do business with your company. Poor customer service will drive people away from your brand. If a customer uses social media to inform others of your poor customer service, it can damage your brand’s reputation, which is hard to recover. However, an apology goes a long way. If something goes wrong, such as an order arrives late or a product is broken, quickly acknowledging the error and replacing the defective merchandise along with sending a sincere apology will deter any complaints and shows that your company cares for their customers. Showing you care through good customer service will do your business and your brand a world of good.

Showing respect, sending apologies, acknowledging errors and quickly fixing problems is what makes for good customer service. Improving efficiencies, such as in return processes and inbound shipments, will speed operations and deliveries to help you satisfy time-sensitive customers. Focuses externally on customers, putting their relationship first, helps to ensure customers will feel valued and want to continue working with your company.

In logistics operations, shippers establish KPIs to measure the performance of their carriers, such as the percentage of missed and on-time deliveries, loading and unloading times, truck turnaround times, etc. Using the performance data and actionable reports from a TMS, you can collaborate with carriers to identify how to address any issues that have arisen, especially issues that affect customer service. Focusing on improving your operations using KPI measurements and reporting keeps transport costs down, while increasing efficiencies, leading to greater customer service.

Since consumers today have heightened expectations about customer service, wanting their orders the same day and to know exactly when the order will arrive, businesses have to step up their game when it comes to improving customer service. Technology that gives visibility up and down the supply chain is the answer.

Community Load Match Kuebix

Don’t Let Limited Truckload Capacity Threaten Growth

Truckload capacity is at an all-time premium. This means that companies are struggling to retain the current rates they have, let alone add capacity as their businesses grow in the strong economic environment. The “shoe is on the other foot,” as they say, and truck owners are now in control of setting prices and taking their business elsewhere as they see fit. This leaves shippers in a difficult situation, they must either slow their pace of growth or source additional truckload rates.

According to the WSJ “More companies are pointing to rising freight costs as a drag on earnings and growth, as trucking companies raise rates.” In order to continue growing, companies need to source additional truckload rates to ensure they have capacity and are getting the best prices. The solution is technology. With the help of technology like Kuebix Community Load Match, spot quotes for truckload shipments can be easily found and booked.

Community Load Match is making it easier than ever for shippers to access a vast ecosystem of dedicated truckload carriers. Kuebix customers can now leverage a diverse community of brokers to supplement existing capacity with reliable alternatives. As capacity continues to shrink, it becomes more and more difficult to find and book spot rates for truckload shipments. The labor costs associated with calling brokers and carriers to book freight are high as well. Instead of calling and searching online for capacity, Kuebix is meeting the needs of its users by providing a single source to access a huge network of trucks that can provide attractive rates and a new, valuable source for truckload capacity. This saves time, reduces costs and gets freight shipped in an industry where truckload costs are rising, and assets are scarce.

The barrier to entry for Community Load Match is non-existent. The service is free to use for all Kuebix users, including Kuebix Free Shippers. Any user with truckload freight to ship simply enters the specifics of their shipment in Kuebix and posts it to Community Load Match. Within minutes, users begin receiving truckload rates and then can book and manage their shipments directly within the system. Shippers retain control of their operations by choosing the best provider for every truckload shipment. By increasing the available options, shippers are able to ensure all truckload moves are covered by the optimal carrier available.

Truckload capacity is growing more and more scarce, but finding the trucks which are available just got easier. Now, any size company with truckload freight to ship can find more capacity and get better pricing by posting their shipment to Kuebix Community Load Match.

Kuebix Freight Pay and Audit

Are You Still Manually Auditing Your Freight Bills?

Freight pay and audit can be a very tedious and expensive function. Money is wasted when companies pay outside firms by the invoice while the company may still be left dealing with difficult exceptions directly with the carrier. With the help of technology, the entire process can be streamlined and automated. This makes auditing invoices and handling exceptions highly efficient.

Automation means never accidentally overpaying for freight

Did you know that 15% of carrier invoices are incorrect and, more often than not, those erroneous bills are not in the shipper’s favor? Manually using carriers’ paper or email invoices to validate billed amounts can result in errors or even approvals without proper research. Overcharges can occur when all invoices are generically approved for remittance simply because the effort involved to research discrepancies is too time-consuming.

Automation makes auditing faster

By integrating carrier invoices directly with a TMS, carrier bills can be automatically audited against the approved rate quote for each shipment. If an invoice doesn’t match the agreed upon rate or falls outside an acceptable threshold, a rate exception claim can be created. Rate exception claims should include details of the actual discrepancy to make it easy to dispute. Then, the ERP system can be automatically updated with the new invoice information and payments can be made with confidence. When manual freight pay and audit functions are replaced with automatic ones, shippers only spend time looking at the invoices that are incorrect and always know where the discrepancies lay for easy disputing.

Automation helps to better manage cash flow

Paying invoices too early can reduce cash flow for the company. Kuebix keeps track of the payment terms with carriers and helps ERP systems pay carrier invoices on time, ensuring that invoices are not paid too early. The Kuebix platform automatically alerts the user which invoices to process for payment and on what date, ensuring cash-flow is managed correctly.

Automation provides more accurate financials

With technology, shippers have the ability to add important GL codes to the invoice so that their accounting teams can properly class the financial information for every line item on every shipment.  Enabling the smooth exchange of all associated financial data helps the company keep track of specific expenses by various product lines and business functions. By leveraging automation technology, opportunities to squeeze savings from shipping operations can be identified and implemented as well.

Kuebix TMS offers out-of-the box solutions to automate Freight Pay and Audit functions. This means that detailed rate exceptions can be viewed in one place instead of painstakingly researching discrepancies on each mis-matching invoice. By collaborating with Kuebix’s experienced team of implementation experts, a customized carrier invoice auditing integration can be created to fit any company’s specific needs.

Kuebix Consumer Packaged Goods

How One Consumer Packaged Goods Company Keeps Up with Its Speed of Growth

Consumer Packaged Goods (CPG) companies are growing as convenience, drug and discount retailers gain industry presence due to their improved customer experience when compared with traditional brick-and-mortar. Stocking these smaller format stores, combined with the general nature of the merchandise, means that CPG supply chains are both high velocity and prone to demand spikes. Growing CPG companies looking to expand their order volume and maintain a high level of customer satisfaction are turning to technology to gain a competitive advantage.

180 Innovations, a private-label manufacturer offering a full range of health and beauty products, implemented Kuebix TMS to stay ahead of their increased shipment volume while maintaining a high level of customer satisfaction.

The company specializes in thermometry and produces oral, skin and hair care products. They supply retailers such as Marshalls, Rite-Aid, and CVS, and distribute across North America. Moving their freight management process from paper to one optimized for the digital age was an obvious choice for the manufacturer.

In 2016, the company began seeing a rapid period of growth, necessitating the move away from small parcel shipments via the postal service and toward LTL shipping. With these increased freight needs, 180 Innovations decided to optimize their processes rather than scaling an old system. To do this, the company adopted Kuebix TMS as their transportation management system.

Davor Vucic, an industry veteran with 20 years’ experience at 180 Innovations under his belt, manages the company’s shipping and receiving operations. Now, with Kuebix, he can rate, book and track shipments with ease as well as automatically create BOLs. In addition to the core functionality, Vucic has been able to leverage the power of the TMS to get ahead of his workload.

The ability to easily edit shipments has also been a benefit for 180 Innovations. If something needs to be added onto or removed from an already finished shipment, they can easily do so. Having the flexibility to modify shipments helps to keep product flowing and customers happy.

Kuebix TMS has made 180 Innovations’ transportation operations faster and more efficient. The manufacturer has been able to handle their increasing business without needing to scale their previously manual process. Davor Vucic reports that he is 5 times faster with Kuebix. Saying that “it’s the only way we are able to keep up with the speed of growth 180 Innovations is experiencing.”

To read more about this CPG company’s experience using Kuebix TMS, click here.

Uberization of Freight

The Uberization of Freight – Communities in the Logistics Space

The “sharing economy” is rapidly changing our behaviors as consumers. Uber, Airbnb and Lyft are just a few of the many platforms that are helping people sell, share, and rent their unused assets. The “Uberization” trend is disrupting traditional business models and touching nearly every corner of our lives, and even the logistics industry hasn’t escaped its touch.

With the Uberization of freight comes a variety of tools powered by cloud technology. Shippers are using smartphones and mobile apps to gain access to otherwise-empty trucks while also dealing more directly with drivers (versus just carriers and freight forwarders). These tools are letting individuals and companies communicate dynamically with each other to share assets and make deals. Since these tools are almost universally cloud-based, they aren’t limited to old-fashioned desktop PCs. Instead they go where their users go, from the warehouse floor to the office to the road.

Communities are springing up around these “sharing economies”, adding new levels of usefulness for their members.  For the transportation industry, the Uberization trend is helping shippers connect with thousands of independent drivers that have empty truck space. Despite popular belief, individuals who own and operate their own trucking businesses comprise a large chunk of the U.S. trucking industry. These 350,000 registered owner-operators either lease to carriers or operate under their own authority, which makes reaching and connecting with them extremely difficult. What better way to find independent drivers than through a community that connects directly with them and allows shippers to secure otherwise-unused capacity on their trailers?

This level of Uberization should be a lifeline for shippers that are feeling the impact of the capacity crunch and truck driver shortage. Exacerbated by regulations like the electronic logging device (ELD) mandate and a strong national economy, these challenges aren’t getting any easier for shippers. Much like its pioneering cousin did with personal transportation, the Uberization of freight trend is focused on matching capacity to specific shipper needs. In the not so distant future, it will become the norm for shippers to leverage communities based on the cloud to gain visibility and book freight with an ecosystem of carriers they would never otherwise have had access to. This will help to lessen the impact of the capacity crunch and driver shortage by reducing the number of empty miles driven.

Participating in a community that provides access to an ecosystem of carriers not only enables a high level of load matching, it also streamlines the entire transaction and enables solid shipper-carrier relationships (a must-have in a world where trucks are expensive and hard to come by). This strategy has been wildly successful for Uber, and is demonstrating enormous potential for the logistics industry.

Inbound Freight Management Kuebix

Building a Successful Inbound Freight Management Program

Managing inbound freight is one of the most crucial parts of managing a successful supply chain, but the fact is… it’s hard!

Kuebix Founder and President Dan Clark discusses in a recent video how a company can better manage their inbound freight by following a detailed process that ensures their product is delivered to the distribution center with the optimal carrier, at the optimal price.

Frequently overlooked and often pushed to the bottom of a shipper’s supply chain agenda, good inbound freight management can help companies improve shipment visibility, save money, and enhance customer service—all of which add to the bottom line and boost profitability.

With outbound freight management, shippers are in control of the operation, managing their own picking orders and delivering to their own customers. With inbound freight, shippers are dependent on suppliers to pick orders, load and deliver to a distribution center. This takes collaboration and accountability among participants, and visibility into operations to know what is happening.

A successful inbound program must follow a detailed process for all freight delivered to the distribution center. The program needs to ensure that freight is delivered by the optimal carrier at the optimal price. It requires an infrastructure that creates a win-win relationship with suppliers and carriers that leverages available capacity to ensure freight will be delivered on time, claims free to the distribution center.

With real-time alerts and a real-time collaborative infrastructure, shippers can track shipment delivery times and better organize their docks so carriers aren’t left idling in the yard. A well-planned inbound freight management program uses LTL consolidations to make fuller trucks to reduce the number of deliveries arriving at the same time and utilizes backhaul opportunities to reduce shipping costs and improve efficiencies.

A well-orchestrated inbound freight management processes establishes a win-win program with suppliers to keep costs in check. It helps with managing supplier allowance programs for LTL and TL, streamlines the unloading process, establishes vendor inbound compliance and fosters dynamic capacity-based selections, where whoever has the capacity is the one selected to deliver the orders.

A superior inbound management program must be built on compliance and accountability. It requires a comprehensive routing guide that details the requirements for each stakeholder and each process. Everyone needs to understand the program and their responsibilities for its success. Enforcing these new compliance policies ensures cost reduction objectives will be met.

This will create an environment that makes it efficient and cost effective for all stakeholders involved in the process.

 

Back to School - Kuebix

Where Did Summer Go? Back-to-School Shopping Is Here!

Why are we thinking about back-to-school when it’s still July? Didn’t summer just start? In some places in the US, schools have not been out for the summer that long, but in others, schools start back around the 1st of August. Each year around this time, parents and kids flood stores to fill their back-to-school list.

Now is the time for back-to-school shopping!

This year, total US back-to-school spending for K-12 schools and college combined is projected to reach $82.8 billion. Families with children in elementary through high school will spend on average $684.79 each, for a total of $27.5 billion, per the National Retail Federation’s annual survey. For people heading off to college or graduate school, the survey quoted the average spend as $942.17 per person for a total of $55.3 billion.

The leader in back-to-school purchases are clothes and accessories, expected to reach $15.1 billion. School supplies come in at $6 billion, computers and hardware hit $3.7 billion and electronic gadgets are predicted to reach $2.8 billion.

Shoppers will be active from late July to early August, spending about a third of the projected seasonal spend. Many consumers will research their purchases online before buying items in-store, while 52% said they will purchase from online retailers that offer free shipping.

Some retailers are getting creative when it comes to getting back-to-school orders into the hands of consumers, faster and for less cost. Some retailers are setting up kiosks or pop-up booths on campuses, other have special buses that drive students to local stores, still others are offering click-and-collect boxes at convenient locations. For college students, retailers are offering direct delivery to college dorm rooms.

It is critical that retailers ensure that the right items are on shelves in time for back-to-school shopping. Getting items from suppliers to the DC or from the DC to store shelves, consumer homes or click-and-collect boxes requires a scalable, flexible transportation management system.

Kuebix TMS integrates with e-commerce platforms, allowing online retailers to gain real-time visibility with estimated delivery times and alerts if a shipment will be delayed. The result is a streamlined logistics operations that controls costs and ensures delivery accuracy for shippers working hard to meet back-to-school demand.

Stop the Double-Entry Madness!

When most people think of the supply chain, they picture pallets arranged on trailers or colorful shipping containers being loaded off of ships. However, there are a lot of moving parts to the supply chain even before product starts moving from point A to point B. Getting those pallets and containers to where they need to be takes time and a lot of pre-planning. To keep the supply chain running smoothly, orders need to be received, product needs to be produced to meet demand and transport needs to be arranged for pickup.

These steps require a high degree of attention in order to work successfully. Orders are tracked by PO number, SKU and many other metrics which might encompass anything from dimension to Haz-Mat classification. Many shipping departments studiously key order information from their ERP systems to their carriers’ websites to arrange transport. In some cases, printouts are even being re-keyed into spreadsheets. For anyone who has keyed product or order information back and forth between systems, you know that it can take considerable time and be riddled with manual errors.

Technology is helping shipping departments stop the double-entry madness. By integrating purchase orders directly from their ERP system, logistics professionals can automate the rapid creation of shipments by avoiding the need to re-key a long list of order line items. Integration is also two-way, meaning financial and customer service teams can gain visibility on all transactions as information flows seamlessly back to the ERP system.

By allowing order and product information to populate automatically, the need to re-key information between systems is completely eliminated. This decreases labor costs by saving time manually typing orders while simultaneously increasing order accuracy. Better order accuracy means never shipping the wrong product or quantity because of a simple typo and never having to explain to a customer why human error was to blame for your poor service.

Leveraging technology to automate a previously manual and tedious process is saving countless companies valuable time. Some companies have been slow to integrate their ERP with their TMS for fear of a long, complicated process. However, by seeking a TMS that offers a common integration approach to all ERP systems, shippers can be assured of rapid implementation and ROI. Kuebix TMS offers out-of-the-box ERP integrations. Click here to check out how we integrate with Microsoft DynamicsNetSuite and QuickBooks!

Kuebix - Amazon Prime Day

Amazon Prime Day’s Impact on the Supply Chain

Amazon Prime Day kicks off today at 3:00 PM EST and is one of the biggest e-commerce days of the year, with sales growing over 60 percent year-over-year since 2016. Prime Day features deep discounts for Amazon Prime members and will generate sales to rival those of the holiday season, even during one of the year’s lowest sales periods. Retailers supplying the 560M+ items available every day on Amazon in the USA are upping their game with the help of technology to meet expectations for quick deliveries and excellent service by optimizing their shipments and improving visibility.

Amazon Prime Day is like Black Friday, only in July, and demonstrates how consumers’ adoption of e-commerce shopping is growing at a pace that far exceeds expectations. E-tailers shipping into Amazon fulfillment distribution centers (FDCs) are focusing on improving efficiencies within their supply chains and streamlining operations to keep pace with the increased volume. By leveraging the power of technology, retailers are lowering transportation costs, finding needed capacity, and gaining visibility into operations to ensure customer service expectations are met.

Prime Day comes at a time of year that has been traditionally slow for the supply chain industry. There aren’t any major holidays, and back-to-school hasn’t quite started. However, the popularity of the event coupled with the capacity crisis and driver shortage are causing roadblocks for some retailers who haven’t already optimized their supply chains. To keep up with the heightened order volume, retailers must streamline internal processes, ship products more efficiently and maintain a heightened level of visibility to order line items.

Retailers are turning to technology to improve their internal processes through order integration, rate-comparison and freight pay and audit features. Global logistics communities are uniting carriers and shippers to find optimal routes to share assets and fill empty miles. Powerful optimization tools are consolidating loads and planning the most efficient routes to cut down on transit time as well as costs. All these processes are being made possible by technology and are helping to combat the capacity crunch by making shipping more efficient and utilizing assets to their fullest.

Amazon has set the bar high in terms of order visibility. Companies are now taking advantage of technology to gain visibility into their supply chains, resulting in superior customer service and more efficient operations. The adoption of technology like tracking devices, on-board computers, and cloud-based portals means that retailers can collaborate with carriers to improve performance. Carriers can provide an updated status of their delivery so that retailers know where goods are at all times and when to expect their arrival. If a delay is going to happen, the customer can be alerted, which improves satisfaction.

The industry is braced for “Christmas in July” as the countdown to Prime Day draws to a close. The deep discounts on more than one million items, both Amazon-branded products as well as items from third-party sellers, are guaranteed to have a large impact on the supply chain this year. In order to keep up with increased order volume and inventory turns, shippers are turning to technology to improve their processes and speed up delivery.

Importance of Visibility - Kuebix Supply Chain

The Power of Supply Chain Visibility for Complicated Supply Chains

Shipping some types of product, like fragile or hazardous goods, isn’t quite like shipping anything else. There are special considerations to take into account like product compatibility, axle weight distribution and unconventional loading equipment. The driver might need to be specially certified as well, since the product being shipped requires special care. For shippers transporting these types of goods, being able to view the status of their orders through every step of the supply chain is necessary to avoid accidents and understand performance.

What exactly is supply chain visibility?

Supply chain visibility is the ability to view every cog of the supply chain as moves are being planned, alerts are sent, and real-time adjustments are made. This keeps supply chain operations running smoothly and customer satisfaction high. The backbone of visibility is a cloud-based collaboration portal that can be shared by the customer, the supplier and carrier partners. This single platform will be used as a dynamic record of truth for the changes that need to occur across the supply chain to keep the delivery of goods moving efficiently. Visibility and collaboration go hand-in-hand and result in improved efficiencies across the supply chain.

How can visibility help improve my supply chain?

Collaborate with suppliers to plan labor and deliveries more efficiently – Before product can leave the distribution center, it’s important that the supplier can view the full backlog of orders they need to fill. By employing a shared portal based in the cloud, suppliers and customers can collaborate to exchange order information. This provides the supplier the information they need to plan production and commit to promise dates so that the customer can plan their business. When shipping untraditional goods like bulk chemicals or fragile glass products, its especially important to know that the appropriate labor or assets are available for moving product. Without the right equipment, entire truckloads can be delayed or missed, causing repercussions all along the supply chain.

Collaborate with carriers to improve performance and customer service – Once the order has been booked, the carrier participates in the collaboration portal and begins to provide status updates on their delivery. Many carriers provide electronic notifications through various protocols including EDI or web services driven from GPS or ELDs. Electronic tracking provides visibility to the customer and supplier on the true status of their orders. By giving carriers a platform to house shipment information, suppliers and customers alike can always know where their goods are and when to expect them to arrive at the next destination. When discrepancies like damages or late deliveries arise, it becomes easy to track where in the supply chain the process broke down. Tracking orders down to the SKU level helps to weed out underperforming carriers and eliminates the time previously spent calling carriers asking the same question, “where’s my truck?

Getting supply chain visibility for complicated supply chains.

With complete supply chain visibility, shippers and suppliers can ensure their supply chains are running smoothly. For businesses shipping fragile or hazardous goods, it is especially important to be able to view each node of the supply chain to foresee potential risks and trace issues. Implementing a cloud-based platform to act as the “record of truth” encourages efficiencies when planning labor and deliveries while simultaneously improving customer satisfaction. To learn more about how supply chains can achieve visibility, download Kuebix’s ebook, Driving Supplier, Carrier and Customer Collaboration: The Power of Supply Chain Visibility.

Kuebix Carrier Crisis Courting

A Modern Dating Game: Shippers are Courting Truckers

In today’s market, shippers have to “court” carriers if they want to get capacity. They can do this by making sure turn-around times are fast, drivers are well-paid and paid on time and that processes like tendering flow smoothly. Some trucking companies are refusing to service particular markets. Others are refusing to pick up loads for shippers they’ve had trouble with in the past.

What can shippers do to “court” truckers?

Offer better pay and perks to entice drivers – At the Transportation and Logistics Council’s Annual Conference, shippers discussed what they could do to make themselves more competitive in the race to secure capacity for freight. A key suggestion was to compensate truckers with higher wages to bring in more capacity. Other ideas included providing break rooms, bathrooms, free coffee, showers and more – in short, providing things to keep drivers happy while treating them with respect. The goal being that happy drivers will increase the likelihood of repeat capacity.

Improve operations to reduce turn-around times – With electronic logging devices (ELDs) accurately measuring the amount of time a driver is on the road, shippers need to focus on keeping truckers in the driver’s seat. Dock scheduling solutions allow carriers and suppliers to book appointments online and monitor statuses in real time, leveling the flow of activity in and out of the yard to decrease congestion and help truckers get back on the road as soon as possible. Ensuring the appropriate number of personnel are available for loading or unloading also allows drivers to get their trucks turned around faster. When wheels turn, drivers make money. If shippers want capacity, they are obligated to watch the clock and not cause delays for drivers.

Streamline processes to strengthen relationships – By tendering loads with plenty of lead time, shippers can give carriers the time they need to best plan routes and ensure driver availability. Shippers can also offer more flexible requests, such as wider shipping windows. This flexibility helps carriers offer the best lane and service for the job. Making sure that payments are made on-time is also essential for maintaining a strong reputation and good carrier relationships. When shippers improve these processes they make it easier for carriers to “sell” the shipper to their drivers, which increases the likelihood that drivers will want to do business with the shipper again.

In the past, only shippers kept scorecards on their carriers to measure performance. Now, carriers are also keeping track of shippers’ behaviors; things like ease-of-pick up, idling times, wait times, billing/payment accuracies, etc. In order to secure reliable capacity, shippers need to give their carriers the best working experience they can.

Changing all of these behaviors might seem like a daunting task, but with the help of a transportation management system like Kuebix TMS, these changes can be put into place with ease. Kuebix TMS enables shippers to compare rates side-by-side so that the lowest rate can be booked directly with the carrier without the need of a middle-man complicating the process. Kuebix also offers Dock Scheduling, Carrier Relationship Management and other programs and features which improve tracking and visibility to effectively communicate with carriers. By “courting” carriers with these operational and technical improvements, shippers can rely on capacity from carriers who are happy to handle their freight!

Don’t Let Your 4th of July Holiday Fizzle Out

Happy Birthday America! The Fourth of July holiday celebrates the birthday of the United States of America, but no one ever stops to think how this holiday gets pulled together. There is food – hot dogs, hamburgers, watermelon, etc. – and of course, fireworks – that must arrive from suppliers to retail outlets or consumers’ homes at the right time.

The National Retail Federation predicts that Americans will spend $6.9 billion on food over the 4th of July holiday. Other results from the NRF survey include:

  • 9 out of 10 adults will celebrate the Fourth of July
  • 31 million will be traveling
  • 27% of people plan to purchase patriotic merchandise
  • 62% of people are planning a cookout or picnic
  • 61+ million cases of domestic beer will be drunk
  • $325 million will be spent on fireworks in the US

For supply chain managers, the 4th of July holiday consists of a lot of variables that add complexities to supply chains. These include regional tastes, weather conditions, traffic patterns and local regulations that increase demand variability, making transporting the 4th of July goods on time to the right location quite hard to coordinate without the use of technology.

With the increase in shipments needed to get 4th of July merchandise, food and fireworks to retailers’ shelves, the decrease in capacity and lack of truck drivers to carry loads could potentially fizzle out any supply chain. Hopefully you planned early and can be flexible. Using a transportation management system (TMS) that collects data from across the supply chain and generates reports that help management make better, more informed decisions, can help you plan for seasonality within your operations.

A TMS that has thousands of carriers connected in a global network, or that allows you to access the spot market, can help you find the capacity you need, quickly and easily. A TMS that manages inbound freight can speed operations at the dock, helping distributors improve their operations and maximize efficiency.

With technology like Kuebix TMS managing your freight, your 4th of July with be the best celebration of the year.

How Breaking Away from a 3PL Helped One Company Save 30% on their Freight Spend

Hyperline Cabling Systems, a company continuously striving to remain ahead of the curve, was dissatisfied with their third-party logistics provider (3PL) and recognized the need to regain control of their logistics operations by implementing a transportation management system (TMS).

In May of 2017, Hyperline made the switch to Kuebix TMS, making the Kuebix technology their logistics system of choice for their national distribution center in Buford, GA. Since implementation, Hyperline has been able to take control of their own supply chain and benefit from tremendous savings, increased flexibility and visibility, saving about 30% on their freight spend.

Hear what Otis Johnson, Warehouse Manager at Hyperline, has to say in the video below:

How Inmod Sped Up Their Supply Chain

Inmod, Furniture Manufacturing and Retail, Teaneck, NJ – International manufacturer and distributor offering lighting and décor items to home and contract markets, delivering obtainable modern design and superior customer care.


Inmod knew there had to be a smarter way to manage their transportation operations. As one of the fastest growing companies in America according to INC500|5000, Inmod needed a way to keep their standard of quality and customer service high, all while reducing the amount of time spent processing an increasing number of shipments.

With their old process, Inmod’s logistics team could spend upwards of 15 minutes to quote a single shipment. In 2015, Inmod found the solution to their problem by implementing Kuebix TMS. By leveraging Kuebix’s rate comparison feature, Inmod has saved roughly 40 hours each week! Since Kuebix makes it easy to connect carriers, Inmod has been able to increase their carrier network from 6 to 10. With more options to compare, Inmod can be sure to always choose the best rate for their shipments.

Besides helping Inmod add hours back into their supply chain, Kuebix has been able to eliminate waste from other, initially-unexpected areas. For example, Kuebix’s automated invoice auditing process has helped their billing department save roughly 10 hours a week. This is accomplished via an API integration that matches up each invoice against the quoted amount.

Another area Inmod has been able to gain more control over is their understanding of their financials. Before Kuebix, Inmod hadn’t been able to get a good indication of their overall cost per pound by carrier. The reports within the technology now allow Inmod to see precise metrics regarding these figures.

The company continues to integrate new time saving features and are currently adopting Kuebix’s claims management processes. By expanding their supply chain capabilities with Kuebix, Inmod is well equipped to continue its impressive growth in the furniture industry.

To read Inmod’s full success story, click here.