Shipping some types of product, like fragile or hazardous goods, isn’t quite like shipping anything else. There are special considerations to take into account like product compatibility, axle weight distribution and unconventional loading equipment. The driver might need to be specially certified as well, since the product being shipped requires special care. For shippers transporting these types of goods, being able to view the status of their orders through every step of the supply chain is necessary to avoid accidents and understand performance.
What exactly is supply chain visibility?
Supply chain visibility is the ability to view every cog of the supply chain as moves are being planned, alerts are sent, and real-time adjustments are made. This keeps supply chain operations running smoothly and customer satisfaction high. The backbone of visibility is a cloud-based collaboration portal that can be shared by the customer, the supplier and carrier partners. This single platform will be used as a dynamic record of truth for the changes that need to occur across the supply chain to keep the delivery of goods moving efficiently. Visibility and collaboration go hand-in-hand and result in improved efficiencies across the supply chain.
How can visibility help improve my supply chain?
Collaborate with suppliers to plan labor and deliveries more efficiently – Before product can leave the distribution center, it’s important that the supplier can view the full backlog of orders they need to fill. By employing a shared portal based in the cloud, suppliers and customers can collaborate to exchange order information. This provides the supplier the information they need to plan production and commit to promise dates so that the customer can plan their business. When shipping untraditional goods like bulk chemicals or fragile glass products, its especially important to know that the appropriate labor or assets are available for moving product. Without the right equipment, entire truckloads can be delayed or missed, causing repercussions all along the supply chain.
Collaborate with carriers to improve performance and customer service – Once the order has been booked, the carrier participates in the collaboration portal and begins to provide status updates on their delivery. Many carriers provide electronic notifications through various protocols including EDI or web services driven from GPS or ELDs. Electronic tracking provides visibility to the customer and supplier on the true status of their orders. By giving carriers a platform to house shipment information, suppliers and customers alike can always know where their goods are and when to expect them to arrive at the next destination. When discrepancies like damages or late deliveries arise, it becomes easy to track where in the supply chain the process broke down. Tracking orders down to the SKU level helps to weed out underperforming carriers and eliminates the time previously spent calling carriers asking the same question, “where’s my truck?”
Getting supply chain visibility for complicated supply chains.
With complete supply chain visibility, shippers and suppliers can ensure their supply chains are running smoothly. For businesses shipping fragile or hazardous goods, it is especially important to be able to view each node of the supply chain to foresee potential risks and trace issues. Implementing a cloud-based platform to act as the “record of truth” encourages efficiencies when planning labor and deliveries while simultaneously improving customer satisfaction. To learn more about how supply chains can achieve visibility, download Kuebix’s ebook, Driving Supplier, Carrier and Customer Collaboration: The Power of Supply Chain Visibility.