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Kuebix - Magic Quadrant for TMS

Kuebix Advances Position in 2019 Magic Quadrant for Transportation Management Systems

It’s a known fact that technology is helping companies around the world speed up their supply chains. According to Gartner research*, “The challenges in transportation around scarce capacity, higher costs and more demanding customers are increasing the need for technology.”

Making the decision to implement any new piece of technology can be a large commitment though. That’s why it’s essential that companies thoroughly understand the different transportation management system (TMS) options before they commit to what could be a lengthy and expensive implementation process if they don’t choose wisely.

Luckily, Gartner, Inc. provides the unbiased insight into the TMS marketplace that business leaders need. Each year, Gartner releases the Magic Quadrant for Transportation Management Systems*. This analysis covers all major players in the TMS marketplace and highlights their varying strengths and cautions. Some TMS’s positively advance their position and others descend.

Kuebix is proud to have advanced its position in this year’s Magic Quadrant for TMS and be recognized for its ability to execute.

“Over 16,000 companies have joined the Kuebix shipping community, recognizing that we are providing an easy to use, fast-to-implement, enterprise-class TMS that delivers the lowest total cost of ownership in the industry,” commented Dan Clark, Kuebix Founder and President. “We believe that Kuebix’s advancement in the 2019 Magic Quadrant for Transportation Management Systems is due to our unprecedented market growth, product innovation, and commitment to the success of each and every one of our customers.”

Shippers in any industry with freight to ship can leverage Gartner’s research to help them determine which TMS will provide them the best tools and service to improve their supply chains. They can also view first-hand reviews by real customers on Gartner Peer Insights. Read reviews about Kuebix such as “Core product exceeded expectations as did integration team” and “Implementation was very collaborative and they presented real solutions.”

To learn more about today’s TMS marketplace, download a complimentary copy of the 2019 Magic Quadrant for Transportation Management Systems.

*Gartner, Magic Quadrant for Transportation Management Systems, Bart De Muynck, Brock Johns, Oscar Sanchez Duran, 27 March 2019

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Final Mile Kuebix

The High Costs of Final-Mile Delivery

The final mile of delivery is said to be the most expensive portion of the equation. BI Intelligence equates the share of the total cost of shipping for the last mile at 53 percent of delivery costs overall.

It is costly because it has a larger human element than the other segments of transportation with drivers going door-to-door to drop off packages. In an urban environment, the distance between deliveries can be a couple of flights of stairs, but in a rural scenario, drivers may have to drive miles and miles before they get to their next drop-off point.

If the last-mile delivery experience is poor, such as a package arrives damaged or is left out in the rain, then this can have a negative impact on a company’s brand. Sometimes deliveries have to be made several times because the recipient was not at home and the delivery requires a signature; this hikes up the delivery costs even more.

In some instances, the final mile delivery is the first personal contact between the consumer and the product. If the delivery is poor, then the brand is affected. Was the driver late? Is the packaging damaged? Was the delivery person rude? With customer expectations so high, a lot is at stake if a delivery goes awry.

The last-mile is expensive, inefficient and risky (for a firm’s reputation) – yet people want that “Amazon Experience” where they can track their package via a mobile phone app, with alerts if the package will be delayed and notices when a package has arrived. This type of transparency requires visibility and real-time tracking of orders.

Says Business Insider, “The costs and inefficiencies of the last mile problem have only been further compounded by the continuous rise of e-commerce in US retail sales, which has dramatically increased the number of parcels delivered each day, as well as raised customer expectations to include not just fast, but also free, delivery.” In other words, the issues surrounding the last mile are not going away.

So, what can you do?

Companies can ensure that their organization has complete visibility to any delivery delays, exceptions or missed appointments with the use of technology. Whether a company is delivering to a residence or business; utilizing owner operators or asset-based fleets; or is delivering a unique one-time shipment with a rate from the spot market, a transportation management system can help.

benefit flow kuebix tms medium

The Benefit Flow of Using a Transportation Management System [TMS] *Infographic*

Transportation management systems (TMS) are becoming more and more common throughout the supply chain. TMSs used to be reserved only for the largest shippers and cost exorbitant amounts of money, making them inaccessible for shippers with smaller freight spends. With the dawn of Software as a Service (SaaS) technology and cloud-based systems, any size company that ships freight can implement a TMS to improve their logistics operations without breaking the bank.

Take a look at our infographic to learn more about how a TMS can bring improvements from initial customer order to post-delivery.

Kuebix - Benefits of Using a TMS

Centralize Information

A TMS will centralize all information so that every stakeholder in the supply chain can easily view and access the same data as their peers. Working off of the same set of information reduces the risk of error and makes processes flow more smoothly.

Minimize Manual Entry

With the addition of an ERP integration, orders flow automatically into the TMS for easy rating and booking. Instead of rekeying orders, logistics professionals have all the order information at their fingertips!

Save Money – Add to Your Bottom Line

One of the basic, and most potentially lucrative, functions of a TMS is the ability to compare multiple rates from different carriers side by side. Instead of navigating to dozens of different carrier websites (or worse of all, not comparing rates), logistics professionals can quickly select the rate and service type for each shipment that saves the most money and delivers the best customer satisfaction.

Optimize Loads and Routes

Optimization tools built into a TMS help logistics professionals build the optimal load and route with the help of algorithms. Parameters can be inputted ahead of time to specify how the load needs to be built, and the technology suggests the optimal consolidated shipment and lane. This helps to cube out every truck, save money on fuel expense, and reduce the number of touches an order undergoes.

Track & Trace Orders – Gain Visibility

Being able to track and trace orders down to the SKU level improves Customer Service teams’ ability to inform customers of changes to their orders and troubleshoot issues as they arise. It also means that teams can proactively make changes and maintain a complete understanding of their supply chain. With all of this data housed in one place, reports and dashboards can also be access directly from the TMS.

Improve Customer Satisfaction

All of the aforementioned benefits contribute to improving customer satisfaction. Orders can be processed more quickly, booked for cheaper rates, and remain visible throughout every node of the supply chain. This helps shippers meet rising expectations around shipping costs and times. Knowing when an order will be late and proactively communicating that with the customer will go a long way to building strong customer relations.

Leverage Actionable Analytics

Even after an order has been delivered to the end customer, a TMS doesn’t stop providing benefits. All shipment data is stored within the TMS and can be viewed in customizable reports and dashboards. Shippers can analyze overall carrier performance, make changes to their standard processes, and proactively leverage the analytics to improve customer satisfaction and lower costs.

breaking down tms transportation management system jargon kuebix

Breaking Down Transportation Management System (TMS) Jargon

There is a lot of jargon associated with transportation management systems (TMS) that many people find hard to navigate at first. You may never have come across some terms if you don’t have a history of working with TMSs or other forms of tech. The saying “it’s all Greek to me!” might spring to mind.

If you find yourself lost in TMS jargon, take a look at this list of some of the most common phrases and terms used when talking about transportation management systems.

Transportation Management System (TMS)

This one might seem obvious, but actually understanding what a TMS does is crucial before you can understand how the other terms relate. A TMS is a collection of tools housed under a single umbrella technology that help supply chain professionals manage transportation operations. These systems usually sit in between ordering systems (ERPs) and warehouse management systems (WMS) and help streamline rating, booking, and visibility to orders, among other things.

Integration

The term Integration in regards to a TMS means to digitally connect the TMS with another, external system. Intuitively, an integration is a pairing or merging of two entities, ie two pieces of software. Common integrations to a TMS include ERP integrations, API integrations and e-Commerce integrations. Information flows between the TMS and the external system that is integrated.

Software as a Service

Software as a Service, more commonly known as SaaS, is a method of delivering software to users. The software is accessed via a subscription model as opposed to being paid for and owned by the end-customer. This makes implementation, managing issues and getting updates much easier.

Cloud-based

This term is used to refer to a piece of software that was built to be accessed from the internet or “cloud.” Cloud-based applications or services are available on demand via a provider’s cloud computing servers. Cloud-based TMSs are becoming more common as supply chain professionals increasingly need to access their systems remotely.

On-premise

On-premise is the opposite of cloud-based software. Instead of the software being housed online, the software is installed and runs on local computers. This was the first method of selling software and has become an outdated model as the benefits of cloud-based software become even more apparent. On-premise TMSs are becoming obsolete as cloud-based ones are implemented quicker, return faster ROI, and are generally easier to manage.

Managed Services

Transportation-related managed services are programs provided to companies wishing to partially or fully outsource management of their logistics operations. Some companies choose to outsource certain processes to experts to gain efficiencies and dedicate more time to other areas of their business. These programs are often run in tandem with transportation management systems.

Logistics Community

A logistics community is a collaborative group of shippers and carriers around the world. Members of the community benefit from opportunities to collaborate and community-specific functions like truckload spot markets. Communities can be built around a TMS and foster an environment where freight savings and efficiencies can be gained.

Optimization

When someone talks about optimization and TMS together, they are usually talking about load and route optimization capabilities. Advanced TMSs offer optimization tools to their users to build perfect loads based on a variety of parameters. Instead of manually pouring over spreadsheets, TMS users with Optimization functionality can automatically build consolidated loads and route them efficiently.

continuous improvement kuebix

Creating Continuous Improvement Within Transportation

Continuous improvement programs are important for reducing waste within your transportation processes – and overall business environment. With rising freight rates, lack of capacity, and the driver shortage, transportation operations must create strategies to eliminate waste, while lowering costs and boosting efficiencies.

Continuous improvement is defined as “a method for identifying opportunities for streamlining work and reducing waste.” Often businesses and manufacturing companies create continuous improvement initiatives to eliminate waste throughout their organization, including too much inventory, movement, time, and more. Establishing a formalized continuous improvement program helps companies identify cost-saving opportunities and work better and smarter.

What constitutes waste within a transportation operation?

One of the biggest wastes in transportation is empty trucks. This could refer to empty backhauls, insufficiently cubed out trucks, and trailers that lay empty in yards because a process to track them isn’t easily available. In a world where there is a capacity crisis and roughly 10 loads for every available truck, it’s unthinkable that there should be empty capacity. Supply chain professionals can work on continuously improving their trailers with the help of technology.

There are many ways technology can aid in continuously improving the efficiency of trucks. Technology like Kuebix’s FleetMAX program helps pair available backhaul capacity with matching freight to fill empty miles. Rating and booking with a TMS allows shippers to compare different modes side-by-side to optimize their shipments and optimization technology can be used to build the best load and route for every order. Adding in a modular yard management system (YMS) can help to streamline operations in the yard and at the dock, making truck turn-around time faster and wasting less capacity.

Another common waste in the supply chain is the underperformance of carriers. When a carrier shows up late, doesn’t have the right size truck, doesn’t have the right number of people to help load and unload, or, even worse, doesn’t even show up, your transportation operations suffer, along with customer satisfaction. Establishing and measuring key performance indicators (KPIs) and sharing these results with your carriers can help to improve their performance and keep your operations running smoothly. Predictive analytics can be used to generate scorecards on carrier performance to show savings to upper management. Leveraging analytics to continuously improve your supply chain can reduce freight spend by 10-20%.

Many TMS systems include business intelligence and reporting capabilities, which can be used to help management make better decisions. These decisions can lead to continuous improvement of transportation operations. By continually improving these operations, your business can lower costs, better meet customer expectations and sustain profitability.

If you are doing business the same old way you have been doing for years, then you are not continually improving. With a continuous improvement program, your business will strive for excellence – and will deliver significant value to customers and shareholders.

kuebix 10 reasons to get a tms

10 Reasons Every Shipper Should Get a Transportation Management System (TMS)

Transportation management systems (TMS) are becoming more widely adopted throughout the industry as these systems become cheaper (or free like Kuebix Free Shipper) and easier to use and implement. But some companies are still on the fence about whether to manage their logistics operations the old-fashioned way with phone calls and spreadsheets or to leverage technology to help streamline the process.

According to Bart De Muynck, Gartner’s research vice president, transportation technology, “Last year was a great year for TMS. In fact, in 2018 we saw investments go up across the entire supply chain technology spectrum.”¹

Companies are implementing TMSs at record numbers to achieve many different benefits. Here are 10 ways getting a TMS can help your business:

Everything in one place

By using a TMS, companies can manage their entire transportation operations all from a single place. This means they can rate, book, track and interact with their orders no matter whether they’re full truckload, LTL, parcel, air, intermodal or ocean. It also means that they don’t need to bounce between different carrier websites to rate shop.

Lower freight costs

Transportation management systems almost always help to lower overall freight costs for companies. By being able to rate shop within a single screen, logistics professionals can choose the least expensive option at the service type they need every time. It also means that companies have easier access to more carriers, creating beneficial competition and providing more options.

Reduce manual entry

With a TMS, especially one that is integrated with an ERP or ordering system, manual entry is greatly reduced. Information like PRO numbers, pallet weights, and destinations can be automatically populated to reduce human error. And instead of making notes on stickies or disjointed spreadsheets, all the order and route information is in one place, meaning reliable information can be transferred between stakeholders.

Optimize routing and load consolidation

With many TMS systems, you can build more efficient loads and routes with the help of an optimizer. Optimization tools allow the user to specify different parameters for the load and then suggest or even build the optimal load and route for easy tendering. Users can even view the route on a map to have a visual of where the order is planned so that they can make changes as necessary.

Get meaningful analytics

Since all of a company’s logistics information will pass through the TMS, that data can be transformed into actionable reports and dashboards. With a TMS companies can see freight cost per item right down to the SKU level to make strategic changes that impact their bottom line. They can also see things like carrier KPIs, real-time tracking data and vendor scorecards. These reports and dashboards help logistics professionals stay on top of key metrics affecting their company’s profits.

Gain visibility

With real-time tracking and analytics, you can provide your customers with the visibility to their orders that they expect. You can even add features like Dock Scheduler, RFID and ELD integrations, and Gate Check to make it easy to tell exactly where each truck is on the route.

Make paperwork easier

Transportation management systems make the little paperwork that is still necessary way easier. BOLs, PODs and other paperwork can be printed directly out of the system to make processing easy, efficient, and most importantly correct every time. This not only puts time back into the day, but it also speeds up pickup/drop-off times when drivers have accurate information with them.

Scalability

With a TMS, a company is free to grow or change their business without having to worry about how they will handle their transportation operations. When new facilities or more products are added to the business, the TMS will scale right along-side it. TMSs with modular features offer companies extra customizability. For example, if the company begins to sell products online, they can add an e-commerce integration to improve shipping options for their customers.

Meet rising customer expectations

Speaking of e-commerce, the growth in popularity of online shopping is changing customer expectations and making shipping more difficult for supply chains. Companies need to get orders to their destinations faster, cheaper, and with complete visibility. With a TMS, all three of these things are made possible and companies can provide exceptional customer service while meeting rising customer expectations.

Integrate external processes

Another benefit many companies take advantage of once they implement a TMS is to integrate it with their other systems. As mentioned above, some choose to integrate with their e-commerce platforms or their ERP and ordering systems. These and other integrations help to smooth processes across different teams and departments to help keep the flow of information clean and consistent, not to mention speed up the entire operation and improve overall visibility.

All-in-all, there are plenty of reasons a company should consider implementing a TMS to manage its transportation operations. These span from cost to time savings and improve data accuracy and visibility. As put by Logistics Management in their 2019 Transportation Management Systems (TMS) Market Update, “As the true workhorses of the supply chain management software cluster, transportation management systems (TMS) have become the “must have” for companies that—working under the pressures of e-commerce and omni-channel—need to move beyond clipboards, spreadsheets, and phone calls to manage their increasingly sophisticated transportation networks.”

¹Logistics Management Magazine

erp integration kuebix tms

How Integrating Your ERP With Your TMS Will Make Life Easier

Hardly anyone will deny that technology is the future. For companies with supply chains, this means utilizing some combination of a transportation management system (TMS), enterprise resource planning system (ERP), yard management system (YMS) and warehouse management system (WMS) just to keep up with the competition!

That’s a lot of different technology to manage, especially since these disparate technologies don’t usually “talk” to each other. Transferring important order information back and forth from an ERP ordering system to a TMS can be particularly tedious and inefficient. That’s why smart integrations between a TMS and an ERP system like NetSuite, Quickbooks, or Microsoft Dynamics make so much sense.

Shippers who integrate their ERP with their TMS can:

Facilitate the rapid creation of shipments

With an order integration between a TMS and an ERP, orders automatically flow from the ERP to the TMS for easy rating, booking, and tendering. Instead of going back and forth between systems and spreadsheets, the order information is automatically populated, eliminating the need to rekey anything.

Ensure 100% order accuracy

Since information is automatically populated within the TMS, the information is right, every time. It’s amazing the difference it can make when there is no longer any risk of human error because of rekeying. PRO numbers, product SKUs, weights and every other metric of an order appear automatically, resulting in 100% order accuracy.

Gain complete order visibility

Once an order has been booked for shipment, shippers don’t lose visibility to that order. All shipment details are mapped back to the target ERP system for accurate record keeping and visibility for all stakeholders.

Understand the true landed cost of goods

Since all order information is tracked and shared between systems, shippers can leverage reports and analytics to view the true landed cost of goods down to the SKU level. This means they can make smarter decisions regarding their company’s bottom line when they integrate purchase orders directly from an ERP system.

Shippers that choose to integrate their ERP systems with a TMS like Kuebix TMS will rapidly begin to see the time and money savings. Orders are created, booked, and visible at every stage of the supply and can be accurately measured for better strategic decision-making. To learn more about how an ERP integration process with Kuebix is managed, check out the ERP Integration Highway datasheet.

Customer Service Kuebix Transportation

Importance of Customer Service in Transportation Operations

Good customer service is a must in any business that wants to not only survive but thrive within its industry. Good customer service means customer satisfaction. Ever been to a restaurant and the server never came to bring you a menu? Or have you waited in line for a bank teller only to have them close their window when it was your turn? These experiences left a bad taste in my mouth and it was all because the business lacked good customer service. Business should make customer service a company priority.

By providing good customer service in the logistics operation, such as the ability to track shipments and alert customers if their orders will be delayed, you will increase customer satisfaction. Tracking deliveries in real-time and communicating any issues which arise, alerts customers to problems and gives them time to make adjustments, such as finding an alternative source. Superior customer satisfaction and service sets your business apart from the competition and ensures customer loyalty.

Good customer service equates to a greater customer experience while they do business with your company. Poor customer service will drive people away from your brand. If a customer uses social media to inform others of your poor customer service, it can damage your brand’s reputation, which is hard to recover. However, an apology goes a long way. If something goes wrong, such as an order arrives late or a product is broken, quickly acknowledging the error and replacing the defective merchandise along with sending a sincere apology will deter any complaints and shows that your company cares for their customers. Showing you care through good customer service will do your business and your brand a world of good.

Showing respect, sending apologies, acknowledging errors and quickly fixing problems is what makes for good customer service. Improving efficiencies, such as in return processes and inbound shipments, will speed operations and deliveries to help you satisfy time-sensitive customers. Focuses externally on customers, putting their relationship first, helps to ensure customers will feel valued and want to continue working with your company.

In logistics operations, shippers establish KPIs to measure the performance of their carriers, such as the percentage of missed and on-time deliveries, loading and unloading times, truck turnaround times, etc. Using the performance data and actionable reports from a TMS, you can collaborate with carriers to identify how to address any issues that have arisen, especially issues that affect customer service. Focusing on improving your operations using KPI measurements and reporting keeps transport costs down, while increasing efficiencies, leading to greater customer service.

Since consumers today have heightened expectations about customer service, wanting their orders the same day and to know exactly when the order will arrive, businesses have to step up their game when it comes to improving customer service. Technology that gives visibility up and down the supply chain is the answer.

Kuebix Freight Pay and Audit

Are You Still Manually Auditing Your Freight Bills?

Freight pay and audit can be a very tedious and expensive function. Money is wasted when companies pay outside firms by the invoice while the company may still be left dealing with difficult exceptions directly with the carrier. With the help of technology, the entire process can be streamlined and automated. This makes auditing invoices and handling exceptions highly efficient.

Automation means never accidentally overpaying for freight

Did you know that 15% of carrier invoices are incorrect and, more often than not, those erroneous bills are not in the shipper’s favor? Manually using carriers’ paper or email invoices to validate billed amounts can result in errors or even approvals without proper research. Overcharges can occur when all invoices are generically approved for remittance simply because the effort involved to research discrepancies is too time-consuming.

Automation makes auditing faster

By integrating carrier invoices directly with a TMS, carrier bills can be automatically audited against the approved rate quote for each shipment. If an invoice doesn’t match the agreed upon rate or falls outside an acceptable threshold, a rate exception claim can be created. Rate exception claims should include details of the actual discrepancy to make it easy to dispute. Then, the ERP system can be automatically updated with the new invoice information and payments can be made with confidence. When manual freight pay and audit functions are replaced with automatic ones, shippers only spend time looking at the invoices that are incorrect and always know where the discrepancies lay for easy disputing.

Automation helps to better manage cash flow

Paying invoices too early can reduce cash flow for the company. Kuebix keeps track of the payment terms with carriers and helps ERP systems pay carrier invoices on time, ensuring that invoices are not paid too early. The Kuebix platform automatically alerts the user which invoices to process for payment and on what date, ensuring cash-flow is managed correctly.

Automation provides more accurate financials

With technology, shippers have the ability to add important GL codes to the invoice so that their accounting teams can properly class the financial information for every line item on every shipment.  Enabling the smooth exchange of all associated financial data helps the company keep track of specific expenses by various product lines and business functions. By leveraging automation technology, opportunities to squeeze savings from shipping operations can be identified and implemented as well.

Kuebix TMS offers out-of-the box solutions to automate Freight Pay and Audit functions. This means that detailed rate exceptions can be viewed in one place instead of painstakingly researching discrepancies on each mis-matching invoice. By collaborating with Kuebix’s experienced team of implementation experts, a customized carrier invoice auditing integration can be created to fit any company’s specific needs.

Kuebix Consumer Packaged Goods

How One Consumer Packaged Goods Company Keeps Up with Its Speed of Growth

Consumer Packaged Goods (CPG) companies are growing as convenience, drug and discount retailers gain industry presence due to their improved customer experience when compared with traditional brick-and-mortar. Stocking these smaller format stores, combined with the general nature of the merchandise, means that CPG supply chains are both high velocity and prone to demand spikes. Growing CPG companies looking to expand their order volume and maintain a high level of customer satisfaction are turning to technology to gain a competitive advantage.

180 Innovations, a private-label manufacturer offering a full range of health and beauty products, implemented Kuebix TMS to stay ahead of their increased shipment volume while maintaining a high level of customer satisfaction.

The company specializes in thermometry and produces oral, skin and hair care products. They supply retailers such as Marshalls, Rite-Aid, and CVS, and distribute across North America. Moving their freight management process from paper to one optimized for the digital age was an obvious choice for the manufacturer.

In 2016, the company began seeing a rapid period of growth, necessitating the move away from small parcel shipments via the postal service and toward LTL shipping. With these increased freight needs, 180 Innovations decided to optimize their processes rather than scaling an old system. To do this, the company adopted Kuebix TMS as their transportation management system.

Davor Vucic, an industry veteran with 20 years’ experience at 180 Innovations under his belt, manages the company’s shipping and receiving operations. Now, with Kuebix, he can rate, book and track shipments with ease as well as automatically create BOLs. In addition to the core functionality, Vucic has been able to leverage the power of the TMS to get ahead of his workload.

The ability to easily edit shipments has also been a benefit for 180 Innovations. If something needs to be added onto or removed from an already finished shipment, they can easily do so. Having the flexibility to modify shipments helps to keep product flowing and customers happy.

Kuebix TMS has made 180 Innovations’ transportation operations faster and more efficient. The manufacturer has been able to handle their increasing business without needing to scale their previously manual process. Davor Vucic reports that he is 5 times faster with Kuebix. Saying that “it’s the only way we are able to keep up with the speed of growth 180 Innovations is experiencing.”

To read more about this CPG company’s experience using Kuebix TMS, click here.

Stop the Double-Entry Madness!

When most people think of the supply chain, they picture pallets arranged on trailers or colorful shipping containers being loaded off of ships. However, there are a lot of moving parts to the supply chain even before product starts moving from point A to point B. Getting those pallets and containers to where they need to be takes time and a lot of pre-planning. To keep the supply chain running smoothly, orders need to be received, product needs to be produced to meet demand and transport needs to be arranged for pickup.

These steps require a high degree of attention in order to work successfully. Orders are tracked by PO number, SKU and many other metrics which might encompass anything from dimension to Haz-Mat classification. Many shipping departments studiously key order information from their ERP systems to their carriers’ websites to arrange transport. In some cases, printouts are even being re-keyed into spreadsheets. For anyone who has keyed product or order information back and forth between systems, you know that it can take considerable time and be riddled with manual errors.

Technology is helping shipping departments stop the double-entry madness. By integrating purchase orders directly from their ERP system, logistics professionals can automate the rapid creation of shipments by avoiding the need to re-key a long list of order line items. Integration is also two-way, meaning financial and customer service teams can gain visibility on all transactions as information flows seamlessly back to the ERP system.

By allowing order and product information to populate automatically, the need to re-key information between systems is completely eliminated. This decreases labor costs by saving time manually typing orders while simultaneously increasing order accuracy. Better order accuracy means never shipping the wrong product or quantity because of a simple typo and never having to explain to a customer why human error was to blame for your poor service.

Leveraging technology to automate a previously manual and tedious process is saving countless companies valuable time. Some companies have been slow to integrate their ERP with their TMS for fear of a long, complicated process. However, by seeking a TMS that offers a common integration approach to all ERP systems, shippers can be assured of rapid implementation and ROI. Kuebix TMS offers out-of-the-box ERP integrations. Click here to check out how we integrate with Microsoft DynamicsNetSuite and QuickBooks!

Kuebix - Amazon Prime Day

Amazon Prime Day’s Impact on the Supply Chain

Amazon Prime Day kicks off today at 3:00 PM EST and is one of the biggest e-commerce days of the year, with sales growing over 60 percent year-over-year since 2016. Prime Day features deep discounts for Amazon Prime members and will generate sales to rival those of the holiday season, even during one of the year’s lowest sales periods. Retailers supplying the 560M+ items available every day on Amazon in the USA are upping their game with the help of technology to meet expectations for quick deliveries and excellent service by optimizing their shipments and improving visibility.

Amazon Prime Day is like Black Friday, only in July, and demonstrates how consumers’ adoption of e-commerce shopping is growing at a pace that far exceeds expectations. E-tailers shipping into Amazon fulfillment distribution centers (FDCs) are focusing on improving efficiencies within their supply chains and streamlining operations to keep pace with the increased volume. By leveraging the power of technology, retailers are lowering transportation costs, finding needed capacity, and gaining visibility into operations to ensure customer service expectations are met.

Prime Day comes at a time of year that has been traditionally slow for the supply chain industry. There aren’t any major holidays, and back-to-school hasn’t quite started. However, the popularity of the event coupled with the capacity crisis and driver shortage are causing roadblocks for some retailers who haven’t already optimized their supply chains. To keep up with the heightened order volume, retailers must streamline internal processes, ship products more efficiently and maintain a heightened level of visibility to order line items.

Retailers are turning to technology to improve their internal processes through order integration, rate-comparison and freight pay and audit features. Global logistics communities are uniting carriers and shippers to find optimal routes to share assets and fill empty miles. Powerful optimization tools are consolidating loads and planning the most efficient routes to cut down on transit time as well as costs. All these processes are being made possible by technology and are helping to combat the capacity crunch by making shipping more efficient and utilizing assets to their fullest.

Amazon has set the bar high in terms of order visibility. Companies are now taking advantage of technology to gain visibility into their supply chains, resulting in superior customer service and more efficient operations. The adoption of technology like tracking devices, on-board computers, and cloud-based portals means that retailers can collaborate with carriers to improve performance. Carriers can provide an updated status of their delivery so that retailers know where goods are at all times and when to expect their arrival. If a delay is going to happen, the customer can be alerted, which improves satisfaction.

The industry is braced for “Christmas in July” as the countdown to Prime Day draws to a close. The deep discounts on more than one million items, both Amazon-branded products as well as items from third-party sellers, are guaranteed to have a large impact on the supply chain this year. In order to keep up with increased order volume and inventory turns, shippers are turning to technology to improve their processes and speed up delivery.

Kuebix Carrier Crisis Courting

A Modern Dating Game: Shippers are Courting Truckers

In today’s market, shippers have to “court” carriers if they want to get capacity. They can do this by making sure turn-around times are fast, drivers are well-paid and paid on time and that processes like tendering flow smoothly. Some trucking companies are refusing to service particular markets. Others are refusing to pick up loads for shippers they’ve had trouble with in the past.

What can shippers do to “court” truckers?

Offer better pay and perks to entice drivers – At the Transportation and Logistics Council’s Annual Conference, shippers discussed what they could do to make themselves more competitive in the race to secure capacity for freight. A key suggestion was to compensate truckers with higher wages to bring in more capacity. Other ideas included providing break rooms, bathrooms, free coffee, showers and more – in short, providing things to keep drivers happy while treating them with respect. The goal being that happy drivers will increase the likelihood of repeat capacity.

Improve operations to reduce turn-around times – With electronic logging devices (ELDs) accurately measuring the amount of time a driver is on the road, shippers need to focus on keeping truckers in the driver’s seat. Dock scheduling solutions allow carriers and suppliers to book appointments online and monitor statuses in real time, leveling the flow of activity in and out of the yard to decrease congestion and help truckers get back on the road as soon as possible. Ensuring the appropriate number of personnel are available for loading or unloading also allows drivers to get their trucks turned around faster. When wheels turn, drivers make money. If shippers want capacity, they are obligated to watch the clock and not cause delays for drivers.

Streamline processes to strengthen relationships – By tendering loads with plenty of lead time, shippers can give carriers the time they need to best plan routes and ensure driver availability. Shippers can also offer more flexible requests, such as wider shipping windows. This flexibility helps carriers offer the best lane and service for the job. Making sure that payments are made on-time is also essential for maintaining a strong reputation and good carrier relationships. When shippers improve these processes they make it easier for carriers to “sell” the shipper to their drivers, which increases the likelihood that drivers will want to do business with the shipper again.

In the past, only shippers kept scorecards on their carriers to measure performance. Now, carriers are also keeping track of shippers’ behaviors; things like ease-of-pick up, idling times, wait times, billing/payment accuracies, etc. In order to secure reliable capacity, shippers need to give their carriers the best working experience they can.

Changing all of these behaviors might seem like a daunting task, but with the help of a transportation management system like Kuebix TMS, these changes can be put into place with ease. Kuebix TMS enables shippers to compare rates side-by-side so that the lowest rate can be booked directly with the carrier without the need of a middle-man complicating the process. Kuebix also offers Dock Scheduling, Carrier Relationship Management and other programs and features which improve tracking and visibility to effectively communicate with carriers. By “courting” carriers with these operational and technical improvements, shippers can rely on capacity from carriers who are happy to handle their freight!

Don’t Let Your 4th of July Holiday Fizzle Out

Happy Birthday America! The Fourth of July holiday celebrates the birthday of the United States of America, but no one ever stops to think how this holiday gets pulled together. There is food – hot dogs, hamburgers, watermelon, etc. – and of course, fireworks – that must arrive from suppliers to retail outlets or consumers’ homes at the right time.

The National Retail Federation predicts that Americans will spend $6.9 billion on food over the 4th of July holiday. Other results from the NRF survey include:

  • 9 out of 10 adults will celebrate the Fourth of July
  • 31 million will be traveling
  • 27% of people plan to purchase patriotic merchandise
  • 62% of people are planning a cookout or picnic
  • 61+ million cases of domestic beer will be drunk
  • $325 million will be spent on fireworks in the US

For supply chain managers, the 4th of July holiday consists of a lot of variables that add complexities to supply chains. These include regional tastes, weather conditions, traffic patterns and local regulations that increase demand variability, making transporting the 4th of July goods on time to the right location quite hard to coordinate without the use of technology.

With the increase in shipments needed to get 4th of July merchandise, food and fireworks to retailers’ shelves, the decrease in capacity and lack of truck drivers to carry loads could potentially fizzle out any supply chain. Hopefully you planned early and can be flexible. Using a transportation management system (TMS) that collects data from across the supply chain and generates reports that help management make better, more informed decisions, can help you plan for seasonality within your operations.

A TMS that has thousands of carriers connected in a global network, or that allows you to access the spot market, can help you find the capacity you need, quickly and easily. A TMS that manages inbound freight can speed operations at the dock, helping distributors improve their operations and maximize efficiency.

With technology like Kuebix TMS managing your freight, your 4th of July with be the best celebration of the year.

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