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Kuebix Returns Shipping

How E-Commerce is Changing Returns

The growing popularity of e-commerce has led to exponential growth in number of returns. While they have always been an integral part of shopping, online orders are significantly increasing their presence in the retail and e-commerce industries.

E-commerce platform Yotpo reported that 88% of fashion shoppers surveyed have returned fashion items purchased online in the past year. Of those shoppers, 51% have returned between $50 and $500 worth of merchandise. Consumers often order the same product in multiple sizes or a few options with the intention of only keeping one.

Consumers are making more subjective and less-predictable purchases online. Fit and quality are the top two reasons for returns. When looking at an article of clothing online, it’s often hard to tell how it will look and what size is best. The number of returns is expected to increase steadily with the volume of online orders. Businesses are starting to think of ways to make returns an opportunity for profit rather than a traditional expense.

Many retailers are starting to accept the returns of their competitors. Nordstrom recently announced it will now be taking returns from other stores including its competitors Macy’s and Kohl’s. Popular retail stores are starting to realize that returns don’t have to be viewed as a negative. The origin of the return doesn’t diminish Nordstrom’s opportunity to sell to incoming customers.

Kohl’s recently launched a similar program in which it accepts returns for Amazon orders. Amazon’s popularity is often seen as a threat and this unique approach allowed Kohl’s to use it to their advantage. Their pilot stores in Chicago and Los Angeles saw a 9% increase in new customers and an 8% increase in revenue at participating locations. In response, Kohl’s launched the program worldwide. Returns are providing retail stores losing business to e-commerce a second chance at drawing in customers and selling their products.

Happy Returns, a relatively new startup, is offering to ease the operational burden of returns. The company processes, evaluates and batches returns together at several return bars. Consumers are able to make their return in-person and receive an instant refund. Through implementing Happy Returns businesses can stabilize the cost of their returns and easily receive and process them.

Returns are creating an opportunity for additional revenue and providing a simpler solution to receiving and processing. Businesses driving profit through returns can also benefit from implementing technology into the operational side of their supply chains. A transportation management system (TMS) gives shippers complete visibility through their supply chain with real-time information on the locations of their shipments.

How to Choose the Right TMS for Your Company

How to Choose the Right TMS for Your Company

Choosing the right transportation management system for your company can seem like a daunting task, but it doesn’t have to be difficult. Whether you’re a first-time TMS buyer or a long-time user looking for an upgrade, all you need to do is arm yourself with the right questions to ask before starting your TMS search.

Answering These Questions Will Help You Find the Right TMS for Your Company

Step One: Understand Your Business

Kuebix TMS SolutionThe best place to start is to understand how your company operates and could most efficiently leverage a transportation management system. Having a complete understanding of how your company runs its logistics operations will give you a solid foundation to work from. Before doing research on specific TMS systems available, make sure you know how your logistics operations run.

  •      ☑     How many modes of transportation does my company ship with?
  •      ☑     How many shipments does my company make per month?
  •      ☑     Do we operate out of multiple locations?
  •      ☑     Are there multiple people at my company involved in the shipping process?
  •      ☑     Do we use an ERP system to streamline orders?
  •      ☑     Is routing and shipment consolidation a challenge right now?
  •      ☑     How many invoices do we audit each month?

Click here to discover which solution is right for your business: https://www.kuebix.com/productrec/

Step Two: Understand Your Goals

Understanding why you need a transportation management system will ensure that you implement a TMS that is right for your business. Ask yourself these questions to prepare yourself with a list of “must-haves” before you start researching the industry.

  •      ☑     What type of ROI do I need to see from a TMS? What’s most important:
    •      •     Time savings
    •      •     Bottom-line savings
    •      •     Error mitigation savings
  •      ☑     Does the system need to be highly user-friendly for non-technical users?
  •      ☑     Will this technology need to be able to grow and adapt as our business needs change?
  •      ☑     How much do we want to spend on implementation? How much on subscription costs?
  •      ☑     How quickly do we need to be up and running with this new technology?
  •      ☑     Will we need to integrate to any internal systems?
  •      ☑     Do we want to attain full visibility to all of our shipments?
  •      ☑     Are we looking for a way to find additional spot volume when our regularly negotiated rates don’t cover a load?

Step Three: Understand the Market

Now that you have a solid understanding of your operational functionality laid, you’ll quickly be able to eliminate unsuitable types of transportation management systems. For example, some systems brand themselves as complete TMS solutions, but are in reality, only rate aggregators. If you are looking for a place to conduct all of your logistics operations, you’ll know right away that a simple solution like a rate aggregator won’t work for your company. Alternatively, you may be able to eliminate other TMS solutions that require you to purchase all available features, even ones you won’t use. This will help to narrow down the field quickly.

In your day to day life you probably rely on word-of-mouth and review sites to make important purchases. Buying a TMS shouldn’t be any different. Make sure to check out reputable review sites and research from 3rd party consultancies. These will give you unbiased accounts of the top TMS options available on the market.

Check out these resources to discover some of the leading TMS vendors:

Step Four: Understand a Specific Transportation Management System

10 Essential Questions Datasheet Image Kuebix TMS

Once you’ve reviewed some of the leading research and review sites to discover which TMS solutions have the best reputations for success, you’re ready to dive into researching specific TMSs. Below is a list of questions you should answer when evaluating a specific transportation management system. These questions will help you choose the right TMS for your business.

Download this list as a PDF to have with you during your evaluation process.

  •      ☑     How do current customers rank this TMS on review sites? (Gartner Peer Insights, Capterra, G2)
  •      ☑     What will the implementation process look like and what is the expected turn-around time?
  •      ☑     Will this TMS work for teams across my company? (Logistics, sales, customer support, etc.)
  •      ☑     Are there benefits for being a member of this TMS’ community such as a spot market?
  •      ☑     Will this TMS save me time with a user friendly UI and simple processes?
  •      ☑     Does this TMS have a history of creating outstanding ROI for its users?
  •      ☑     Does this TMS give preferential treatment to any carriers or brokers?
  •      ☑     Will this TMS be able to adapt and grow alongside my business?
  •      ☑     Can I manage all modes of transportation with this TMS?
  •      ☑     Is this TMS cloud-based or a monolithic, in-house model

By following these four steps you will be in the best position to choose the TMS that is right for your business. Click here to contact Kuebix and we would be happy to work with you directly to help you understand your company’s specific needs. After all, the decision to implement a transportation management system can have positive ramifications throughout your entire company and we want to make sure you get the most benefits from your final choice.

Kuebix Subscription Box Supply Chain

Subscription Boxes are Changing Supply Chains

Subscription boxes are captivating the attention of consumers all over the globe. They satisfy almost every want and need imaginable (cheese, wine and beer, razors, clothes and makeup, etc.) in an innovative and entertaining way. Box subscribers typically pay a monthly fee for a box that is either ‘curated’ for them, meaning they have no control over what’s inside, or one that is based on their responses to a series of questions. 

While the process of signing up and receiving a package monthly is simple for consumers, the supply chain side of subscription boxes is a different story. Traditional e-commerce calls for shipping unique orders from individual customers off as they are received. With subscription boxes, companies have to send up to hundreds of thousands of nearly (if not completely) identical orders within a tight timeframe.

Entrepreneurs adopting this business model often fulfill orders in their homes until their subscriber count outgrows their available space. Options for completing orders of a larger size are dependent on the type of subscription. The popular choice is outsourcing fulfillment and inventory to a third-party logistics company (3PL). Businesses selling monthly subscriptions of alcoholic beverages have to deal with extensive industry subscriptions that can make outsourcing complicated. Conversely, businesses selling feminine hygiene products have no choice but to outsource in order to ensure that they are filling orders in an FDA-compliant factory

Subscription boxes “don’t change what consumers want, subscriptions get consumers to look at existing products in a new way,” explains Forbes. The element of surprise makes subscription boxes exciting, but they can easily lose subscribers if their products disappoint. Technology has been essential in helping the subscription box industry understand what their customers want from them through questionnaires and discussion forums. Boxes that are ‘curated’ are the safer approach because consumers know exactly what they are signing up for. Those that are at least partially customized face greater risk because they have to convince consumers that they want what’s inside.

Many subscription services offer free returns or even encourage subscribers to only “keep what they want.” Popular subscription boxes like Stich Fix, a fashion box, let buyers try the items on in the comfort of their own home before deciding what to buy and what to return. This means return labels need to be pre-printed and included with every box. Keeping track of which returns belong with which orders puts additional pressure on retailers.

Grocery and meal subscription boxes have also risen in popularity, with varieties to fit every schedule, diet and need. Companies offering subscription services on refrigerated products face the challenge of timing, as they need to keep products fresh in special cooler-like packaging. Knowing ahead of time the total number of orders is helpful for logistics professionals, but juggling thousands of individualized orders presents a new challenge for an industry that traditionally only shipped to grocery stores.

Beyond helping gage customer interest, technology plays a huge part in keeping the unique supply chain of subscription boxes organized. Adopting a transportation management systems (TMS) can help parcel shippers gain visibility over their supply chains. Detailed tracking information makes it easier for companies to ensure that their subscription boxes are being delivered on time. Not to mention keep subscribers informed as they eagerly await the arrival of their next subscription box!

Kuebix Back to School

7 Back-to-School Safety Tips for Truck Drivers

Schools will be back in session in a few short weeks, and for some, classes have already started! As kids cram an array of notebooks into their backpacks and parents rush to assemble lunches so their kids are ready to hop on the bus, it’s important to remember that this change in season has a significant impact on the transportation industry. Below are a few of the ways that truck drivers can keep the roads safe as kids head back to school.

Limit Distractions

In order for truck drivers, busy parents and bus drivers to peacefully coexist on the road, it’s important to eliminate any potential distractions. Resisting the temptation to check your cell phone or get distracted by talking is crucial to your own safety as well as that of other drivers and passengers nearby. Other potential distractions include eating, adjusting the navigation system, or even finding the right station to listen to. Encouraging everyone to commit to a more focused approach to driving will improve the overall safety of the roads each and every day.

Be Aware of School Zones

No matter where you’re heading, school zone rules and speed limits must be followed. Drivers should always slow down to obey the speed limit, especially in unfamiliar areas. Keep an eye out for school zone signs, and if these signs have flashing lights, that means reduced speed limits are in effect. Also pay attention to crosswalks and highly pedestrianized areas as there is likely to be more foot traffic than usual. Many trucks now come equipped with an electronic logging device (ELD) which may monitor speed as well as total hours driven. This can help companies keep track of trends and make changes when needed. 

Anticipate Areas with Heavier Traffic

If a school bus in front of you is parked with its stop sign extended, you are legally obligated to stop and wait until the bus drives away. When a school bus is stopped like this, it usually means that it is either picking up or dropping off children. It is very dangerous to pass a stopped bus as there may be children crossing the street. 

This change can be frustrating, especially for truck drivers who have strict delivery windows and hours of service (HoS) rules to adhere to. To mitigate delays caused by stalled traffic behind school buses, it’s important to plan ahead for the inevitable change in traffic associated with back-to-school season. 

Be Aware of Student Drivers

Beyond traditional academic courses within their schools, many students will also be participating in driving courses to prepare for their license tests. These courses are a combination of lessons in the classroom and on the roads. As the volume of student drivers on the road picks up, it’s important to drive with patience and understanding for those in front of you – especially new drivers! 

Use Highways and Interstates Instead of Back Roads

Some drivers will choose to use backroads and main streets to navigate their routes. This strategy might shave a few miles off of the total route and make the drive faster during the summer, but it could be a completely different story in the school year. When school is back in session, roads closest to homes and schools will experience the most significant increase in traffic compared with highways and interstates. Choosing to use major highways will likely save you time during the school year and help keep the roads safe.

 Proceed with Caution When Backing Up to a Dock

The process of loading and unloading freight at the dock must be approached carefully – you never know who is nearby! It’s advisable to get out and look at how much space is available or use a spotter when backing a truck into position. Communication between truck drivers and dock workers should be clear and consistent to keep the potential for risk to a minimum. This is especially important in areas where there might be children. Starting the process blindly and continuing without communicating intentions leaves room for error and injury. 

Keep Up with HoS Rules and Regulations

HoS rules and regulations are frequently being adjusted by the United States Department of Transportation (DOT) in an attempt to find a healthy balance between efficiency and safety. Regularly checking for changes will ensure that drivers are aware of when they are allowed to be on the road, when they aren’t and how many hours they can drive each week. Utilizing this information will allow for better-planned routes to maximize efficiency.

Green Supply Chain Fuel Types Kuebix TMS

5 Alternative Fuels that Will Reenergize the Transportation Industry

The transportation industry relies heavily on diesel to help it successfully transport products from manufacturers to consumers via trucks worldwide. Technology has been instrumental in reducing the number of empty miles driven, and finding an alternative fuel source is the next step for eco-conscious companies.  As concerns about the longevity of fossil fuels grow, the search for a more sustainable fuel is intensifying.

There are more than 222 million licensed drivers in the U.S. today and the amount of fuel needed to power their vehicles is astronomical. The transportation of people and goods accounts for about 25% of all energy consumption worldwide. Gasoline is a byproduct of fossil fuels, of which the earth has a limited supply. The discovery of an alternative to gasoline is vital to preserving our modern way of life and avoid running out of fuel altogether.

Fortunately, scientists and engineers are already tackling this problem. The switch toward alternative forms of fuel is still in its infancy, but researchers are working tirelessly to create cleaner, more sustainable energy sources. Below are just five potential forms of less harmful and more sustainable fuel that have the potential to replace gasoline and introduce a new wave of cleaner, more efficient vehicles:

Electric

There are currently three types of electric cars: battery electric vehicles (BEV), plug-in hybrid electric vehicles (PHEV) and hybrid electric vehicles (HEV). According to The Guardian, there are already over 3 million electric and plug-in hybrid cars on the road today. Electric cars are known to be environmentally and economically friendly as they drastically reduce harmful emissions and save users all of the money they would have spent on fuel.

However, electric vehicles are restricted to a specific number of miles they can drive before they need a recharge (the average is about 100 miles). Outside of major cities charging stations are difficult to come by, making electric vehicles less than ideal for lengthier trips. In order for electric trucks to become a viable option for the supply chain, a solution to the limited range needs to be found. Once electric vehicles are able to carry heavy loads for longer stretches of road, the logistics industry will have a new, viable option for shipping.

Ethanol

Ethanol fuel consists of the same alcohol that is in most cocktails. It originates from plant matter including algae, trees and corn. Ethanol fuel is renewable and much better for the environment than gasoline as it produces less carbon dioxide, hydrocarbon and oxides of nitrogen emissions.

The production of ethanol can support farmers and create agricultural job opportunities. Ethanol production can also be domestic, which helps reduce dependence on foreign oil. Gasoline is often blended with a high percentage of ethanol to create a cleaner-burning fuel because of its higher octane levels.

A transition to fuel made only of ethanol would be simpler than other options because newer trucks are consistently manufactured with the ability to burn ethanol-mixed gas and wouldn’t have a problem burning pure ethanol. Since many gas stations are already selling a blend of gas with ethanol in it, potential infrastructure problems are not as likely if the industry ever makes the switch.

The point of concern with transitioning shipping entirely to ethanol fuel is the effect it would have on crop prices. Utilizing crops as fuel rather than as food would drastically increase the price of corn and other produce. In order to have ethanol completely replace gasoline, a significant amount of the world’s forests and free spaces would have to be dedicated to farmland.

Biodiesel

Biodiesel is a renewable fuel made from vegetable oils and animal fats and can be used before cooking or recycled even after use in cooking. It is non-toxic, biodegradable and emits less harmful chemicals into the atmosphere. Biodiesel can work in any diesel engine, making for an easy integration into the transportation industry.

Although there are many positives to biodiesel fuel, it still presents its fair share of challenges. For one, it is much less powerful than regular diesel and gasoline fuels. Biodiesel is reportedly 10% weaker than traditionally used fuel types. The storage of biodiesel fuel can also cause some major problems over time. When it’s stationary for an extended period of time, biodiesel tends to thicken which can clog filters and create corrosion.

Hydrogen

Hydrogen is a popular and highly innovative alternative to gasoline. Fuel cell vehicles are technically considered electric vehicles, but they rely on a mixture of oxygen and hydrogen to produce electricity rather than a traditional battery. These cars are similar to gasoline and diesel vehicles as they are refueled in the same conventional manner and share the same long-distance driving range, allowing them to drive further and faster than battery-powered electric vehicles.

A vehicle with a fuel cell and electric motor running on hydrogen can be two to three times more efficient than gasoline. These vehicles discharge zero harmful emissions, only water. Hydrogen fuel can be produced domestically from nuclear power, natural gas, biomass and renewable powers like wind and solar energy.

The biggest problem associated with hydrogen fuel is cost. The fuel cells required to power hydrogen-fueled cars are very expensive, and there are very few gas stations that currently offer hydrogen as fuel. Should the transportation industry ever decide to make the switch to hydrogen-powered trucks, the eventual ROI could make it worth it.

Natural Gas

Natural gas is a fossil fuel mostly comprised of methane. This alternative to traditional fuels can be produced domestically and is less expensive than gasoline. Natural gas could cut back on greenhouse gas emissions by 10% as well.

The reason natural gas hasn’t supplanted gasoline as the preferred fuel type is because of the limited number of vehicles on the market with the capability to utilize it. Making trucks natural gas-friendly would be a very costly investment for the trucking industry. There are very few fueling stations that provide natural gas and it provides fewer miles-per-tank than vehicles running on gasoline or diesel.

92% of the U.S. transportation sector uses petroleum products such as gasoline or diesel for fuel. These resources won’t last forever and soon we will have to find a new way to fuel our cars, trucks, boats and airplanes. Our economies are powered by supply chains, and whatever fuel becomes the fuel of choice in the future will have to work for the supply chain industry, not only for personal drivers. While some alternative fuels are already being implemented, research is still being done to develop a fuel that is truly sustainable, efficient, and environmentally friendly.

blockchain kuebix

Blockchain and Cloud-based Platforms Usher In New Era of Complex Data Streams in Freight Shipping

Blockchain and cloud-based platforms are revolutionizing the way logistics operations are being conducted around the world. Big Data has been a hot topic in the industry for years, but the way to truly harness it has remained out of reach for many companies. Blockchain technologies and cloud-based platforms are changing the narrative. Now, complex data streams from logistics operations are being funneled through these technologies to make shipping freight more efficient as supply chains continue to become more complex.

What is Blockchain?

According to Merriam-Webster, blockchain is “a digital database containing information (such as records of financial transactions) that can be simultaneously used and shared within a large decentralized, publicly accessible network.”

In layman’s terms, blockchain is a technology that lets companies track and initiate an action based on a digital or physical event. For example, blockchain technology can help trace contaminated food products when there has been a safety recall. Blockchain technologies act as a single source of truth that can be referred back to at any time, much like a ledger for every interaction. Here are 30+ Real Examples of Blockchain Technology In Practice from Forbes.

What are Cloud-based Platforms in the Supply Chain?

Cloud-based platforms in the supply chain are also streamlining Big Data repositories and making them actionable and transparent. Platforms such as cloud-based enterprise management systems (ERP), transportation management systems (TMS), and warehouse management systems (WMS) can track and trace the lifecycle of a product from initial order all the way through customer returns. When these systems integrate and combine with external tracking devices, they can have the same benefits as blockchain as a service (BaaS) technologies, only in a more accessible form.

ELDs, RFIDs, GPS, Sensors and Gate Check Technologies

Tracking technology is becoming more prevalent as costs associated with implementation lessen. Blockchain and cloud-based platforms consolidate all of the data generated by devices like ELDs, RFIDs, GPS, Sensors and Gate Check technologies into actionable reports and dashboards. Actions can even be predetermined to initiate when a physical or digital event type occurs. Now, companies can retain real-time visibility to their pallets, trucks, drivers, and even individual products no matter where they are in the supply chain.

A recent article in the Harvard Business Review describes how blockchain and platforms will transform logistics. “Data created by sensors, ERP systems, inventory palettes, and shipping events can automatically add records to the blockchain, which can launch cascading events farther along the value chain.” Being able to see the moment when a container leaves the port and being able to track individual products from that container to customers is a level of visibility that hasn’t been available before.

Why do Supply Chains Need These Types of Technology?

Our world is shrinking, metaphorically. Globalization has made it commonplace for an end product to contain materials from all over the world. When you buy an iPhone, you may actually be buying an accelerometer from Germany, a battery from China, a camera from Japan, a Gyroscope from Switzerland and a glass screen for the United States. Being able to track and initiate actions based on completed events such as when a shipment of batteries has left the port in Shanghai speeds up the supply chain and mitigates risk.

Customer expectations around visibility and speed are also increasing, almost exponentially. 15 years ago, it may have been acceptable to receive an order purchased online in 3 – 4 weeks. Now, consumers are demanding their products in as few as 2 days, with 1-day shipping and even 1-hour shipping already on many retailers’ minds. Amazon’s 1-day delivery promise to their Prime members has added pressure to companies just now becoming used to faster shipping times. With blockchain or a cloud-based, data-centralizing platform, companies can initiate actions to keep their supply chains moving without waiting for a physical paper trail to catch up.

According to FedEx business fellow and blockchain strategist, Dale Chrystie:

“Twenty year ago, you put the word ‘internet’ in front of everything and now you don’t. Today, we’re putting the word ‘blockchain’ in front of everything and I don’t think we’re going to in the future; it’s just going to be the way it works.”

Big Data has proved lucrative to those companies who have been able to harness it to understand their customers and streamline their logistics operations. New blockchain technologies and cloud-based platforms are providing this opportunity to companies worldwide, but the changing market structure may appear too complex for some. Companies that adapt quickly will find that they gain a competitive advantage over those companies that do not leverage technology in their freight shipping.

 

Circular Supply Chain Kuebix

Why Circular Supply Chains Will Replace Linear Supply Chains in the 2020’s

Since humans began making and distributing products to one another, the structure of the supply chain has remained predominantly untouched. Raw materials flow in, are changed into a product and are then distributed and used until finally they are thrown away. This linear chain has been sufficient to keep economies churning, but a new, more profitable supply chain methodology is gaining in popularity: the circular supply chain.

The circular supply chain is a model that encourages manufacturers and sellers of products to take discarded materials and remake them for resale. The traditional model of “take, make, and throw away” is an economic dead-end and is costing businesses as they struggle with raw material costs and volatility. Instead of producing one-time-use products, companies are refurbishing used parts or melting down products to turn back into their raw material form.

Instead of a linear “in and out” methodology, businesses are increasingly opting to loop their supply chains to cut down on costs and create less waste. Contrary to popular belief, this process is actually more economical in the long run for companies. It’s the initial investment process changes that cause many to ignore opportunities to reuse materials. Once processes are in place, companies spend less money on raw materials, help the environment (which can result in government incentives), are at less risk of price volatility, and, perhaps most important of all, please their customers.

Circular Supply Chain Infographic Kuebix

Here are some of the reasons why circular supply chains will replace linear supply chains in the 2020’s:

Save Money and Grow Business Value

The circular supply chain, at first glance, appears to predominantly be a methodology for companies to reduce environmental impact, but it’s much more than that. By reusing parts and materials, companies can get the maximum benefit out of the raw materials they purchase. Instead of throwing products away at the end of their lifecycle, they can be turned back into profit with lower costs than making a new product from scratch. Throwing away products wastes the investment companies have already poured into the product (labor, materials, and energy). It simply costs less to refurbish or recycle materials into new goods. By connecting the end of the linear supply chain with the beginning, companies can save money by reducing the overall cost of producing their products.

Societal Benefits of the Circular Economy

Going green remains a hot topic in just about every industry. The EPA reported that Americans produced 262.43 million tons of trash in 2015. That’s up by about 3.5 million tons compared to 2014 and 54.1 million tons since 1990. As consumers create more and more waste each year, it’s up to both businesses and individual consumers to choose products that have small environmental footprints.

Consumers are increasingly conscious of their shopping decisions. According to a report by Nielsen, 66% of global consumers say they’re willing to pay more for sustainable brands. A full 73% of millennial shoppers (those born between 1977 – 1995) are willing to pay more for sustainable goods over traditional ones. Companies that want to stay relevant and grow market share need to be catering to a public that is increasingly conscious of their environmental impact.

Recycling and Reusing Protects Against Price Volatility

Raw material prices are constantly a struggle for many companies trying to plan their budgets and keep total costs of goods under control. Many categories of virgin materials are constantly shifting in price, especially metals which have seen more volatility recently than any decade in the 20th century. By anticipating the amount of reused and recycled materials that can be used in the production of new goods, companies can more accurately gauge their expenditures and keep costs under control.

Circular Supply Chains Help Companies Meet Regulation Standards

Many government regulations are pushing businesses to adopt the circular supply chain by creating laws and regulations around recycling and waste disposal. Others are offering incentives to companies that make active efforts to “go green,” no matter whether their end goal is to reduce environmental impact of simply boost their bottom lines.

These are some examples of laws around the world that are now in place:

•    EU Packaging Directive – requires all countries in the EU to recycle 50% of their packaging waste.

•    Japanese Recycling Laws – require businesses to recycle packaging materials into something reusable.

•    California Recycled Content Laws – no plastic bags, 25% of all plastic containers must be recycled, and more.

•    UK Landfill Directive – all UK-based companies must recycle or treat their waste products, regardless of their size and turnover.

Circular Supply Chain Success Stories

Nike’s “Reuse-A-Shoe” program and Adidas’s partnership with Parley for the Oceans are demonstrating the power of the circular supply chain. Nike encourages customers to recycle their old shoes at local Nike sellers. Those old shoes are then turned into Nike “grind material” and transformed back into new shoes for sale. Not only does this keep old shoes out of landfills, it helps boost Nike’s image and saves them on material costs.

Adidas is perhaps even more famous for its circular supply chain project. They have pledged to make 11 million sneakers out of recycled plastics pulled from the ocean. They have already seen tremendous success with their recycled line of shoes and are on track to make $1 billion helping solve the problem of ocean plastic.

One company that began using the circular supply chain model even before the term was coined is Renault, a French vehicle manufacturer located outside of Paris. In 1949, the company was looking for ways to recover from the devastating effects of WWII. They began offering used vehicle parts at discounts between 30 – 50%, but with the same warranties and guarantees as new parts. Their goal was entirely to drive profits and create a business that could flourish in an economy low on raw materials. Today, that same plant outside of Paris generates annual revenue of roughly $270 million! Now, it even designs its major vehicle components to be easy to disassemble for even more profitability.

The Circular Supply Chain is the Future

If you’ve ever heard the quote, “One man’s trash is another man’s treasure,” you can understand the concept of the circular supply chain. Circular supply chains turn waste into opportunities as regulations on recycling and proper disposal of manufacturing byproducts become tighter. Often byproducts can be reclaimed and re-used within the manufacturing process where companies can develop new revenue sources for products that were previously discarded. Companies looking to stay profitable in the 2020’s will be looking for ways to reduce their costs and please their customers. Adopting the circular supply chain methodology, therefore, just makes sense.

There are many ways to reduce the environmental impact of shipping freight, if you’re interested in learning more, click here to see how Kuebix helps shippers reduce theirs.

Is it Time To Upgrade to A Cloud-Based Transportation Management System

Is it Time To Upgrade to A Cloud-Based Transportation Management System (TMS)?

Many companies are still using the transportation management system (TMS) they installed 15 or even 20 years ago! Technology has changed and improved significantly over that time. So if you’re still using an outdated TMS to manage your logistics operation, it’s time to upgrade to a modern, cloud-based system.

Why Should I Replace My Old TMS?

The old mantra “if it ain’t broke, don’t fix it” doesn’t work when it comes to technology. Just because a system is functioning doesn’t mean that there aren’t more and better features to improve your shipping operations. A horse and cart are likely faster than walking up the road, but that doesn’t mean a car isn’t the better option to get to your destination efficiently. The same is true when it comes to technology, without exploring all the options, you may be missing out on valuable features.

Legacy TMS systems often don’t provide the transparency and visibility you need to monitor shipments, optimize routes, lower costs and improve efficiencies. What sufficed for customers in the past probably doesn’t cut it with your current customers. Customers have become accustomed to Amazon-like delivery options and visibility to their orders. It’s up to you to meet these heightened customer expectations with technology.

With legacy transportation management systems, there’s no way to tell if a delivery is going to be late so you can warn your customers. You don’t have the ability to collaborate in real time with your carriers and onboarding new carriers is a hassle. Your old TMS is simply not keeping up with consumers’ changing expectations and the increasing demands of the modern supply chain. A modern, cloud-based TMS can help.

How Can I Improve My Transportation Operations with Technology?

Upgrading an older system is rarely an option. To compete in the modern supply chain where visibility and flexibility are key, you need to implement a cloud-based TMS. A cloud-based TMS offers faster start-up, lower usage costs, greater flexibility and rapid return-on-investment (ROI). Lower maintenance and support costs are a big plus, too. With a cloud-based TMS, any size business is given a fair chance at competing with larger companies because of low start-up costs and easier upkeep.

Modern transportation management systems can do a whole lot more than they used to.

Scalability is something that most legacy, on-premise TMS solutions do not offer because of their rigid infrastructure. With scalability available in newer TMSs, you are able to add new features and functionality to your system without starting from scratch. Your TMS should be flexible to grow as your business grows. Start with just rating, booking, scheduling and tracking, then add modular features like freight bill pay and audit, ERP integrations, order consolidation, route optimization, and collaboration portals as needed to help you customize the technology to best fit your needs.

Complete supply chain visibility is another feature which only new, cloud-based TMSs can offer. From the loading dock to the final mile, a TMS should track and trace orders down to the SKU level, giving visibility to what is on each truck, how many items there are and where the truck is. A TMS should help you answer questions like whether the truck is delayed and if there are items missing from the order.

Most legacy TMSs do not integrate well with other systems. Today’s cloud-based transportation management systems have the ability to easily connect and share with customers, suppliers and carriers, on any device, wherever the stakeholder is. New systems integrate purchase orders directly from any ERP system to facilitate the rapid creation of shipments, avoiding the need to re-enter the order, which can lead to errors and increased admin time. Retailers with their own e-commerce engine should be able to connect directly to the TMS by using open APIs, adding shipment tracking and the ability to rate, book and schedule deliveries.

Your TMS Should Connect You To a Vast Network

If your TMS is not cloud-based, will not integrate with other systems and cannot provide end-to-end visibility, along with flexibility and scalability to easily add additional features, then it is time for a change. Not only that, your modern TMS should be connecting you with a vast network of carriers, suppliers, freight marketplaces, brokers, and 3PLs to streamline your operations. Being able to manage all of your shipping functions within a single system is essential. With a cloud-based transportation management system like Kuebix TMS, all of this is possible.

Become a Kuebix Free Shipper to see how a modern TMS can improve your transportation operations today!

Strategic Partnerships Expand Opportunities in Cloud-Based Transportation Communities

Cloud-based transportation communities are digital networks where companies connect to find opportunities for efficiency and cost savings. These networks are comprised of shippers, carriers, suppliers, brokers, freight forwarders and every other type of company involved in the shipping of freight. On these digital networks, members connect to leverage efficiencies such as finding additional truckload capacity and filling empty fleet miles.

A new eBook, Putting Community in TMS: Enabling the Network Effect in Transportation Management by industry analyst and President of Adelante, SCM, Adrian Gonzalez breaks down how the network effect can be enabled in transportation management. He discusses how network-based transportation management systems (TMS) act as a conduit for shippers to maintain thousands of relationships without needing to manually forge relationships one-by-one with other companies.

“Instead of establishing and maintaining hundreds or even thousands of one-to-one connections, companies make a single connection to the network to communicate and collaborate with their existing trading partners.”

In order to attract the most users and keep them engaged on a routine basis, network-based transportation management systems serve as the operating system for these communities. Shippers are already accessing the TMS for their daily logistics needs and can therefore easily pivot to community-specific features like truckload spot markets and load matching services.

To make these community-specific services enticing and valuable for shippers leveraging the TMS, there need to be a multitude of opportunities flowing into the network-based TMS from the other end. That’s to say, there needs to be extensive available capacity exposed to the community of shippers for opportunities to be found. That’s where partnerships come in.

Kuebix, as the first and only network-based transportation management system, is pioneering this concept. By partnering with external communities and thousands of individual brokers and carriers, Kuebix is able to expose available capacity from all over the supply chain industry to its TMS users.

Partnering with Emerge Private Freight Marketplace

A new partnership with Emerge has enabled Kuebix to rapidly expand the number of opportunities available to its customers in Kuebix Community Load Match, a truckload spot marketplace. Through this partnership, members of the community can tap into Emerge’s Private Freight Marketplace and seamlessly book with thousands of verified carriers without needing to maintain individual relationships.

Partnerships like that with Emerge quickly grow the shipping community and provide users with more opportunities for collaboration. The key is to connect every transportation player through a single system where it is easy to find opportunities for collaboration while simultaneously keeping users engaged with the community, even when they aren’t actively looking for additional capacity.Kuebix and Emerge

 

Kuebix TMS and the Network Effect in Transportation Management

Kuebix TMS was built around the concept of the network effect and is proving the theory in conjunction with transportation management as described by Gonzalez in Putting Community in TMS. As more users join Kuebix’s logistics community by becoming users of the TMS, more carriers, brokers, freight forwarders and other supply chain players can be partnered with to expose available capacity. This creates a snowball effect where when more shippers join to leverage the new opportunities, new partnerships with carriers and brokers can be established to take advantage of more shippers seeking capacity. It’s a win-win for all supply chain players and grows the cloud-based community exponentially.

Currently, there are over 16,000 members of Kuebix’s shipping community and that number continues to grow. The new collaboration with Emerge and other strategic partnerships will continue to drive shippers to the technology, encouraging more partners with available capacity to expose their assets through the technology, and so on and so forth, creating the industry’s largest cloud-based shipping community.

TMS Benefits and Advantages

The Advantages and Benefits of Transportation Management Systems (TMS) *Infographic*

Challenges like the driver shortage, capacity crunch, increased final mile delivery expectations and rising freight prices have shippers looking for ways to improve their supply chains. The solution to these problems is to implement a transportation management system (TMS). A robust TMS can speed up logistics operations, reduce waste and improve the company’s bottom line. Here are a few of the main advantages and benefits of transportation management systems (TMS).

TMS Advantages Infographic Small

  1. Save between 10 – 20% on your total freight spend depending on your supply chain’s current processes.
  2. Gain visibility to all your loads and always have an answer to the question: “Where’s my truck?!”
  3. Select the best rate & best service type for every shipment by comparing all options side-by-side.
  4. Optimize and consolidate loads and routes to reduce empty miles and improve efficiencies.
  5. Track and trace orders down to the SKU level to provide better service to customers.
  6. Analyze reports, dashboards, and carrier & supplier scorecards to make strategic changes to your supply chain.
  7. Centralize all order and load information so that it can be easily accessed by any team member, creating continuity for logistics teams.
  8. Exceed customer expectations and improve customer satisfaction by shipping faster, cheaper, and with improved visibility.
Network Effect Kuebix

Enabling the Network Effect in Transportation Management [eBook]

According to Adrian Gonzalez, President of Adelante, SCM, Supply Chain Operating Networks are the business equivalent of LinkedIn and Facebook. These cloud-based networks can enable companies to embrace collaboration and realize huge efficiencies. But Supply Chain Operating Networks are few and far between. One of the reasons for this absence is because the majority of technology traditionally used by supply chains have been housed within the “four walls” of individual companies. New SaaS, cloud-based technologies like Kuebix TMS are changing this.

As traditional, on-premises transportation management systems become replaced by SaaS, cloud-based ones, companies have the opportunity to digitally connect with one another via new Supply Chain Operating Networks. Kuebix is the first TMS to fully embrace this concept, with Kuebix’s technology acting as the backbone for a rapidly growing community.

The swift growth of Kuebix’s shipping community is proving the idea that the Network Effect can be used to great advantage in the supply chain industry. With over 16,000 companies in the Kuebix’s shipping network, thousands of suppliers, shippers, carriers, brokers, and other supply chain players are able to connect with one another for new collaboration opportunities.

These opportunities can lessen the impact of tightening capacity, help fill empty backhaul miles and ensure that shippers are always aware of the most cost-effective and customer-friendly options to ship.

Read an excerpt of Gonzalez’s eBook, Putting Community in TMS: Enabling the Network Effect in Transportation Management, to learn more about the Network Effect in transportation and supply chain operations.

Transportation management is inherently a network-based business process. It involves an ecosystem of different parties — a community, if you will, of shippers, carriers, consignees, brokers, and others that need to communicate and collaborate with each other in order to transport products and utilize assets and labor as efficiently as possible.

This transportation community is analogous to the connections and relationships enabled by social networks like Facebook and LinkedIn. A big difference, however, is that unlike Facebook and LinkedIn, which are powered by network native software, the transportation community has historically been powered by enterprise-centric software — that is, transportation management systems (TMS) that were designed for, and used primarily by, the transportation function within the four walls of a company.

This fragmented, “inside the four walls” approach makes it challenging to quickly and efficiently match transportation demand with available capacity, as companies of all sizes experienced in 2018. This growing need in the market for better matching of supply and demand, coupled with the rise of cloud computing, software-as-a-service (SaaS), application programming interfaces (APIs), and other emerging technologies, is driving the next evolution of transportation management systems.

Simply put, transportation management systems are transitioning from being “inside the four walls” applications to becoming operating systems that power transportation communities and enable network effects.

Click here to download the full eBook!

 

What is a Transportation Management System TMS?

What is a Transportation Management System (TMS)?

The term ‘Transportation Management System’ or TMS has become more common in the supply chain industry as companies turn to technology to stay competitive in a changing marketplace. Technology has revolutionized everything from how we watch TV, to how we buy our groceries, and even how we meet each other. It’s unsurprising, therefore, that a key component of the American economy (the movement of goods, materials and other freight) would eventually turn to technology to keep pace. Transportation management systems are the logical next step. Now, companies of all sizes are researching transportation management systems to learn more about how technology can save them money, streamline logistics operations and improve customer satisfaction.

But What Exactly is A Transportation Management System or TMS?

Definition – According to Gartner, an analyst firm providing companies with insight, advice and tools to evaluate technology:

“A TMS (transportation management system) is used to plan freight movements, do freight rating and shopping across all modes, select the appropriate route and carrier, and manage freight bills and payments.”

Simply put, a TMS is a system that companies can use to digitally manage their freight operations instead of calling and emailing internal and external partners. Transportation management systems often sit between a company’s ERP system and a warehouse management system (WMS) and connect the two for increased supply chain efficiency. Orders flowing between these systems create continuity and speed up the time from customer order to final delivery.

At their core, most transportation management systems have rating, booking and tracking functionality. Others have advanced reporting and dashboards, freight pay and audit, and other modular features that can be added as needed. Transportation management systems come in all shapes and sizes, so it can be difficult to know where to start. Here are some of the potential benefits companies can gain by implementing a TMS:

  •      •     Save money and grow your bottom-line
  •      •     Save time and repurpose labor to value-added projects instead of “firefighting”
  •      •     Improve customer satisfaction
  •      •     Get insight into your operations to make strategic changes
  •      •     Grow your business!

Step-by-Step Guide on What You Need to Know About Transportation Management Systems (TMS)

Types of Transportation Management Software – Transportation management systems have been around since the 1980s, but they’ve come a long way from the clunky, monolithic machines of the past. Now there are many varieties which cater to companies from every industry and of any size. Some TMSs focus on small – to – medium-sized businesses (SMB) and only offer very basic functionality including rating and booking. Many TMSs that cater to a smaller market don’t offer customization or advanced features like reporting and analytics or integrations. Instead, they focus on being low total cost to own (TCO).

Other TMSs focus on the high end of the market and cater to enterprise-size companies. These TMSs often only have a few customers and their price-points make it nearly impossible for smaller companies to benefit from them. According to Adrian Gonzalez, President of Adelante SCM, “In the case of shippers, large enterprises (over $1 billion in revenues) were the early adopters of transportation management systems (TMS), due in large part to the high cost of buying and implementing on-premise applications (typically over $1 million).”

Kuebix IntegrationsEnterprise-class TMSs usually offer advanced functionality like integrations, freight pay and audit, order and route optimization, and many other features. Unfortunately, most of these legacy systems come as a complete (and pricey) set, leaving companies who don’t need certain features with a bill for the technology they won’t use.

The solution to this is to find a TMS that will expand and contract along-side your business so that you always have the features you need and aren’t paying for the ones you don’t. Transportation management systems like Kuebix TMS are built to serve companies of all sizes and needs.

Kuebix Free Shipper was the industry’s first truly free TMS and has removed all barriers to entry to SMB customers looking for rating, booking and tracking functionality. Companies looking for financial management, advanced analytics and other premium features can upgrade to Kuebix Business Pro and Kuebix Enterprise and then seamlessly add additional features.

What’s the Difference Between Cloud-based / SaaS, and On-Premise TMS?

Besides being geared toward specific audiences, transportation management systems are housed and accessed in two different ways. The traditional way which many early adopters of transportation technology used was on-premise software.

On-premise software is installed and run directly on local computers. This requires a representative from the TMS provider to physically install the TMS “on-premise” at the user’s headquarters so that the company can gain access to it. This can cause difficulties whenever a problem arises or a new version needs to be updated, not to mention the customer’s inability to take their TMS on the road with them.

Cloud-based, software-as-a-service (SaaS) TMS are becoming strongly preferred over on-premise software. They are much more agile and easier to install, maintain, and upgrade, leading to a faster return on investment (ROI) and less hassle. With software that is housed on the “cloud” (online), users can access it from anywhere, even from mobile devices, and aren’t constrained to “the four walls” of their office building.

Most cloud-based transportation management systems are sold as software-as-a-service (SaaS). This means that users subscribe to the technology on a monthly or annual basis instead of purchasing the technology outright. Not only is this more cost-effective, it also means that users are always on the most recent version of the software.

What is the Core Functionality of a Transportation Management System (TMS)?

As mentioned above, most transportation management systems provide these three core features:

  1. Rating
  2. Booking
  3. Tracking

This means that any logistics professional with a TMS can easily find rates for their customers’ orders and book those orders for delivery. Instead of needing to call individual carriers or visit each carrier’s website, the user can simply access the TMS to see all of their negotiated rates laid out side-by-side. Then they can quickly choose the rate with the best price and service level and book it directly through the system and track it through delivery.

Common Transportation Management System (TMS) Upgrades

Though most TMSs provide the standard rating, booking and tracking, other more advanced TMSs also offer additional features. These can sometimes be added on in a modular fashion so that the user only pays for what they need, or may come as a package deal with the TMS. Here are some of the common capabilities of more advanced transportation management systems:

  •      •     Freight Pay and Audit – This feature helps companies automatically audit each carrier invoice. TMSs like Kuebix indicate which bills are within the predetermined threshold and can be paid and calls-out others which do not fall within the limit. This makes it much faster for financial teams to pay carriers and helps them avoid overpaying on accident.
  •      •     Order Integrations – An integration between the TMS and an ERP or a financial system like NetSuite, Microsoft Dynamics, or QuickBooks can vastly improve the speed and accuracy of booking. Order information flows directly from the ERP system and automatically populates within the TMS so that users never need to re-key information. This eliminates user-error which can lead to endless firefighting and incorrect deliveries.
  •      •     Order and Route Optimization – Some TMSs offer load and route consolidation and optimization through algorithms within their technology. The system can suggest the most efficient and cost-effective method of shipping a group of orders and the user can book the load quickly and easily.
  •      •     Reports and Dashboards – Analytics are a major draw for many companies interested in improving their logistics processes. Actionable reports and dashboards let users understand every detail of their freight spend and make strategic decisions on the basis of data. They can be used to evaluate carrier KPIs, total freight spend by item, and to provide insight to leadership.

Order and Route Optimization Infographic What is a Transportation Management System TMS?

How Can a Transportation Management System (TMS) Software Save Me Money on Freight Spend?

Compare Rates: Transportation management systems let users automatically access all their negotiated carrier rates side-by-side for easy viewing and comparing. TMS users save time by no longer switching between individual carrier websites but instead have all their tariff information contained in one, user-friendly screen. Often, logistics professionals don’t have time to check the rate with every carrier, so inevitably end up missing out on quality rates. With a TMS users can choose the most attractive rate out of all their carriers for each shipment, saving them money on every load.

Pay Bills Correctly: Invoice audit is another way many companies use a TMS to save on total freight spend. Often, accidental or incorrect charges can be added to a shipment. Things like lift-gate fees and incorrect detention charges can increase the final amount on an invoice. These miscellaneous accessorial fees are easy to overlook when manually auditing invoices and are often even intentionally ignored because they waste too much time to rectify. These fees add up quickly, however, so having a system to automatically audit every carrier invoice can save huge amounts each year.

Understand Freight Spend: With a TMS that isn’t tied to a certain carrier or 3PL, users can access all of their rates side-by-side in an unbiased way. And with the addition or reports and analytics, users know exactly how well each carrier is performing on each lane. With this knowledge and understanding of the market rate, TMS users are positioned to negotiate for better rates and service levels with their partner carriers. This saves money overall and helps to improve relationships and customer service all at once.

Gain Visibility: Shippers leveraging a TMS like Kuebix also gain benefits from improved visibility to their supply chain operations.  All stakeholders can use the common platform to plan their moves, receive alerts to changes as they occur, see every status update made, and make real-time adjustments to keep the supply chain moving smoothly and the customer happy. By sharing a single common system, suppliers can plan inventory levels more effectively to offer better customer service. Carriers can move shipments in and out more efficiently, making their operations more cost effective and the customer can improve the management of their inbound operations and warehouse.

Optimization: For companies with large or complex supply chains, features like order and route optimization can also save significant money. This is because manually building the perfect load is a challenge, and more often than not too time-consuming to bother with. There are countless factors a logistics professional needs to take into consideration such as delivery date, location, class, weight and size. Weighing all of these factors without the help of technology usually results in missed opportunities and wasted resources. Instead of pouring through spreadsheets and manually grouping orders onto a single truck, Load Builders and Optimizers can be leveraged to help logistics teams build and optimize the perfect load every time to save significant money.

Click here to see how one company saved $2.2 million dollars in cost-avoidance within one year by leveraging a TMS!

Will a TMS Save Me Time?

Many people are concerned that a TMS won’t actually save them time because they’ve been doing their job for years and know how to do it like the back of their hand. While “tribal” knowledge and relationships gained over a career aren’t easily replaced, a TMS can speed up even the most seasoned logistics professional. Instead of managing an inbox and voicemail of hundreds of loads, every load and stop on a route is tracked in one place. Spreadsheets are no longer required to transfer order information back and forth and users can spend more of their valuable time working on strategic projects instead of troubleshooting errors.

From shippers with only a few loads a week to enterprises with hundreds of complex orders to sort through each day, leveraging technology can save countless hours. ERP integrations to automatically flow order information back and forth between systems not only improves accuracy but also makes the process of rating and booking much faster. Auditing and optimization features remove previously tedious processes and result in a faster speed from order to delivery. A few minutes saved per order adds up quickly no matter what size company is doing the shipping.

Inmod Furniture Case Study

Not all transportation management systems (TMS’s) are created equal. Make sure to be aware of these common TMS challenges and if you’re thinking of implementing a TMS within your organization:

  •      •     Not every TMS supports all modes of transportation

What to ask: Ask the TMS provider what modes of transportation they do support and whether support is included in all of their purchase levels. Find out if they support full truckload (FTL), less-than-load (LTL), ground freight, air, intermodal, and ocean.

  •      •     The technology wasn’t built on the cloud

What to ask: Find out whether the technology is/ has always been housed on the cloud. If it hasn’t been, make sure that customer reviews reflect the provider’s ability to support a cloud-based technology. Many legacy transportation management systems have not had smooth transitions to a SaaS cloud-based model.

  •      •     Biased in favor of one carrier or 3PL

What to ask: Ask whether the technology is owned by a carrier or 3PL. If it is, determine whether you will be able to add all of your negotiated carrier rates to be viewed side-by-side in the technology. Many TMSs owned by a carrier or 3PL have preferred rates which could detract from your savings. Remember, a TMS should give you an agnostic way to find the best carrier rates.

  •      •     Bad customer reviews

What to ask: Ask to see some customer references before deciding on a TMS. If the TMS provider cannot show you any customer case studies or videos, that should be a red flag. Check out technology review sites like Capterra and Gartner Peer Insights for unbiased reviews from real customers.

So, what is a Transportation Management System?

A TMS is a tool that any size company can use to improve the efficiency of their shipping processes. TMSs like Kuebix TMS help companies capitalize on supply chain opportunities through visibility, control and the use of predictive analytics. And since Kuebix is built on the latest cloud technology, it can be implemented quickly so that any company can begin seeing rapid ROI.

In conclusion, to learn about Kuebix TMS visit here.

Kuebix - Magic Quadrant for TMS

Kuebix Advances Position in 2019 Magic Quadrant for Transportation Management Systems

It’s a known fact that technology is helping companies around the world speed up their supply chains. According to Gartner research*, “The challenges in transportation around scarce capacity, higher costs and more demanding customers are increasing the need for technology.”

Making the decision to implement any new piece of technology can be a large commitment though. That’s why it’s essential that companies thoroughly understand the different transportation management system (TMS) options before they commit to what could be a lengthy and expensive implementation process if they don’t choose wisely.

Luckily, Gartner, Inc. provides the unbiased insight into the TMS marketplace that business leaders need. Each year, Gartner releases the Magic Quadrant for Transportation Management Systems*. This analysis covers all major players in the TMS marketplace and highlights their varying strengths and cautions. Some TMS’s positively advance their position and others descend.

Kuebix is proud to have advanced its position in this year’s Magic Quadrant for TMS and be recognized for its ability to execute.

“Over 16,000 companies have joined the Kuebix shipping community, recognizing that we are providing an easy to use, fast-to-implement, enterprise-class TMS that delivers the lowest total cost of ownership in the industry,” commented Dan Clark, Kuebix Founder and President. “We believe that Kuebix’s advancement in the 2019 Magic Quadrant for Transportation Management Systems is due to our unprecedented market growth, product innovation, and commitment to the success of each and every one of our customers.”

Shippers in any industry with freight to ship can leverage Gartner’s research to help them determine which TMS will provide them the best tools and service to improve their supply chains. They can also view first-hand reviews by real customers on Gartner Peer Insights. Read reviews about Kuebix such as “Core product exceeded expectations as did integration team” and “Implementation was very collaborative and they presented real solutions.”

To learn more about today’s TMS marketplace, download a complimentary copy of the 2019 Magic Quadrant for Transportation Management Systems.

*Gartner, Magic Quadrant for Transportation Management Systems, Bart De Muynck, Brock Johns, Oscar Sanchez Duran, 27 March 2019

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Final Mile Kuebix

The High Costs of Final-Mile Delivery

The final mile of delivery is said to be the most expensive portion of the equation. BI Intelligence equates the share of the total cost of shipping for the last mile at 53 percent of delivery costs overall.

It is costly because it has a larger human element than the other segments of transportation with drivers going door-to-door to drop off packages. In an urban environment, the distance between deliveries can be a couple of flights of stairs, but in a rural scenario, drivers may have to drive miles and miles before they get to their next drop-off point.

If the last-mile delivery experience is poor, such as a package arrives damaged or is left out in the rain, then this can have a negative impact on a company’s brand. Sometimes deliveries have to be made several times because the recipient was not at home and the delivery requires a signature; this hikes up the delivery costs even more.

In some instances, the final mile delivery is the first personal contact between the consumer and the product. If the delivery is poor, then the brand is affected. Was the driver late? Is the packaging damaged? Was the delivery person rude? With customer expectations so high, a lot is at stake if a delivery goes awry.

The last-mile is expensive, inefficient and risky (for a firm’s reputation) – yet people want that “Amazon Experience” where they can track their package via a mobile phone app, with alerts if the package will be delayed and notices when a package has arrived. This type of transparency requires visibility and real-time tracking of orders.

Says Business Insider, “The costs and inefficiencies of the last mile problem have only been further compounded by the continuous rise of e-commerce in US retail sales, which has dramatically increased the number of parcels delivered each day, as well as raised customer expectations to include not just fast, but also free, delivery.” In other words, the issues surrounding the last mile are not going away.

So, what can you do?

Companies can ensure that their organization has complete visibility to any delivery delays, exceptions or missed appointments with the use of technology. Whether a company is delivering to a residence or business; utilizing owner operators or asset-based fleets; or is delivering a unique one-time shipment with a rate from the spot market, a transportation management system can help.

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